HomeComplaintsLucky Legends Casino - Player's withdrawal is delayed indefinitely.

Lucky Legends Casino - Player's withdrawal is delayed indefinitely.

Amount: $1,000

Lucky Legends Casino
Safety Index:Below average
Submitted: 12 Apr 2024 | Case closed : 20 May 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

7 months ago

The player from Louisiana had been waiting for one month for a withdrawal request to be processed. The only response he got was that it would take more time, without any clear explanation or timeline. The player had expressed frustration over the delay and lack of communication, stating that he had won a significant amount and expected his withdrawal to be honored. Despite attempts by the complaints team to gather more information and extend the timer for his response, the player did not provide the requested details. As a result, we were unable to further investigate his complaint and it was rejected.

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8 months ago

I practically beg them to tell me anything other than it's going to take a while it's been a long time if it's going to be turned down then I need to know if they going to pay me I need to know that but all I hear is it's going to take a while and it's been a long time and if they're not going to pay anything you need to go on and just tell me so. Or if they are going to pay me they need to let me know that also I need to know something other than it's going to be a while it's so aggravating I'm a patient man but it's beginning to work on my nerves.The not knowing I'm sure any small infection in their rules they would gladly use as a reason not to pay me. But I'm not being told anything other than it's going to take a while I practically begged the person on the help chat to tell me something anything just told me to wait and get back with them Monday since the weekend supposedly is not counted in this and I don't even know what that means I mean if really really aggravating I deserve the know something anything other than it's going to take a while.

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8 months ago

Dear jfhood57,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Lucky Legends Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick




Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

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8 months ago

Here are some screenshots from the win the second one is from where I deposited Bitcoin I got hold of the chat line Friday and asked about it and was told the same thing I've Been Told the whole time it's going to take a while it's been since March 2nd and I haven't heard anything tangible. It's really been aggravating I like lucky Legends it has easy UI. But I never imagined a withdrawal would be something this nerve-racking. I've never tried to withdraw money from from any gambling site mainly because I play to enjoy myself not really to win but if I do win I expect the obligation to be honored.

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8 months ago

I got lucky and had a winning streak which is unusual for me. I couldn't believe when I topped a thousand. So I thought maybe I'll cash this one out. Had I known it was going to be this hard and this crazy I would have just played them thousand off and enjoyed the game

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8 months ago

I have written and Rewritten my review. There's so many things I want to say about these people. I finally rewrote my last copy and I'm sure y'all will post it for me after you finish this great service you're doing for me. Thank you for all your help. I truly enjoy playing certain slot machines I'm so angry at this point I don't know if I can play again and that's sad because this was a therapy for me I'm disabled vet I used the time that I played on them as a therapy to keep thoughts out of my head that I don't like bad memories that do me no good to contemplate. These people have taken that from me and I'm so angry about it it's wrong in so many ways. I think I'm going to have to adjust the places that I use to play Slots for my therapy to get my mind off of negative things. It's going to have to be a place that's not run by thieves.

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8 months ago

Dear jfhood57,

Would it be possible to forward your deposit, bonus and betting history in whole to nikolas.b@casino.guru?

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8 months ago

I have no idea how to access that information. Can you please tell me what I need to do in order to get the information you requested?

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8 months ago

That do know that at the time I submitted the withdrawal request the page that said what your playthrough was was no play through in the amount to withdraw was a little over 1,000 and I only try to withdraw a thousand. I wish I had gotten screenshots of those pages. I would not have put in for withdrawal if it had not said I was clear for a little over 1,000 that was withdrawable. I have no idea why it would be held up as it was clear that it was a withdrawable amount. I do I ever have a couple of screenshots I've already had submitted it's the only information I have. This whole situation with them has caused me much grief and aggravation. I know deep down that this casino will not pay me ever. Just the fact that they're not licensed the kurico Islands pretty much that allows them cart Blanche I would imagine they set it up that way just for such situations as this. They should not be allowed to operate in the United States or at least there should be a government regulator for such as this because it's a outrip-off for them to take our money and then not give us our winnings.

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8 months ago

Forgive the misspellings in my replies I use a talk to text that is not very good. Sincerely J****s H***

Edited by a Casino Guru admin
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7 months ago

Dear jfhood57,

Sorry for the late response, the deposit, betting and bonus history can be requested directly from the casino if there is no other tab within your casino profile which would show there information.

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7 months ago

Dear jfhood57,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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7 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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