The player from Texas submitted a $500 cashout on 6/20/24, which remained under review. She reported that the casino had informed her the refund would be processed in 3-7 business days via PayPal, but she had not received the money despite the status showing "redemption successful." The complaint was rejected by us because the platform in question was an application or social casino, which is not part of our database.
Lucky Legends Casino - Player’s withdrawal has been delayed.
Amount: $1,888
Lucky Legends Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case closed
Our verdict
Other
REJECTED
Case summary
2 months ago
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2 months ago
I submitted a redemption on 6/20/24 it’s still in the review process I contacted support. Emailed and tried calling no response at first then support told me it’s manual process and could take some time and that I could cancel the request and play the game instead of waiting for the refund I’ve gotten several redemptions and now that I’ve won 500 dollars subtracting the 1300 hundred I spent I can not get them to pay me
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2 months ago
Dear tlc6938,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
- Could you please share a screenshot of your withdrawal request with the status visible?
- Could you please share a screenshot of your last interaction with casino support?
- You can post screenshots here or send the information to my email at tomas@casino.guru
Looking forward to hearing from you.
Best regards,
Tomas
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2 months ago
I sent you several emails Tomas the casino emailed me this morning and said my refund would be processed in 3-7 business days using the same account I signed up with well I signed up with PayPal and I’ve been verified and I’ve received several redemptions instantly and never had a problem that website is a scam and will take your money eventually I sent you some pictures also before the email redemption was in review status now it says redemption successful I have not received any money at all
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2 months ago
Thanks for your email.
After reviewing the information you sent to me. unfortunately, I learned the platform you played at and have issues with is an application and/or a social casino that is not part of our database. We don't deal with complaints regarding apps or social casinos, therefore your complaint will not be considered further and will be rejected. I apologize for the inconvenience.
Please do not hesitate to contact us if you run into issues with any online casino in the future.
