Lucky Legends Casino - Player's withdrawal has been delayed for months.

Initial withdrawal denied due to casino not wanting to send money to my bank, First National Bank of Central Texas. I opened a new account at Wells Fargo and attempted to withdraw funds to that account, but they stated that the account wasn't old enough, even though they were the ones to advise me to open new bank account. I attempted withdrawal once again around May and they then stated that there was not enough activity with my new bank account, and they still couldn't send it. They won't send to either of my bank accounts and they won't send it as bitcoin, so how am I supposed to get my money?

Dear daryl1947,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem.

Please advise if you have made any successful withdrawals from this casino before.

Has the casino provided any instructions for withdrawing your winnings to your new bank account? Have you made any verification deposits from this new account?

Were you willing to use Bitcoin for withdrawals, but the casino rejected this possibility?

Could you please confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

i have tried everything you have asked about

Thank you for your reply. Please forward me all the communication between you and the casino customer support as well as any other evidence that could be relevant to the investigation of your case. My email address is veronika.l@casino.guru.

all they told me was they are not sending any money to the first national bank of central texas and they wont send any to wells fargo because three month account is to new it sounds like they dont pay anybody they use to pay goodthey refused to pay on cool cat sunrise ruby sloto slots of vegas fair go lucky ledgens uptown aces raging bull planet seven they wont pay me on any casinos

i done give to you

Thank you very much, daryl1947, for providing all the necessary information. I will now transfer your complaint to my colleague Branislav (branislav.b@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello, daryl1947,

I am sorry to hear about your trouble. I will contact the casino and try my best to resolve the issue as soon as possible. Now I would like to invite the casino representative to join this conversation and participate in resolving this complaint.

Dear Lucky Legends team,

Could you please look into the player's issue and provide him with detailed instructions on how he can withdraw his winnings? Where is the problem?

all my contacts have been with vip host RINIA for two months she would talk to her boss to try and get them to pay me she tried first with a check her boss would say they are not going to send any more money to my bankthey are afraid that they will get into trouble then she tried with wire tranfers they said no bitcoin they said no they want me to play it out

this is not my first time i have had trouble collecting from themm before yall have helped me before

Greetings all,

We have reviewed the situation and the issue lies in the lack of a viable means of payout. For the safety of our players we use 3rd party payment providers for all transfers to and from the casino, these 3rd parties dictate the terms by which we are allowed to transfer funds. In order to pay you daryl1947 we require a bank account approved by the 3rd party for wire transfer. We highly recommend contacting customer service and seeking their assistance in establishing a method of payout, without a 3rd party approved means of payment on file within your player account we will be unable to move forward here.

Best wishes,

Lucky Legends

sorry i would have not bothered you if i new yall couldnt help with casino complaints

Dear Lucky Legends Casino,

If you went through the thread, the casino's CS allegedly recommended the player open another bank account, which he did, and even after using a new bank account (created based on the casino CS's recommendation), it was impossible to withdraw.

As we are trying to help users solve their issues, how could contacting the casino's CS (which was not able to solve the issue before) help the complainant to sort it out? He basically came here because they could not help him with the problem.

Although the casino likely cannot influence allowed/available payment methods, players' money ends on the casino's payment method. If the casino or its 3rd party payment provider can accept such players/deposits from such players, there should be also a way how players can withdraw their winnings. So, the casino and 3 parties should find some solution for this situation together.

Can you please connect with the casino or the responsible 3rd party and provide us with possible options for the user, with relevant details and conditions under which the casino/3rd party could process a withdrawal?

Greetings all,

To clarify, the player account in question has had no submitted bank wire information at any time and we were unable to locate any submitted documentation through any of the official channels related to establishing a viable means of payout with the casino. Until such time as the information has been officially submitted and reviewed we are at an impasse here, there are no notes regarding any attempt to establish a payout method and no dialogue regarding this in the player's communication history that we were able to locate. Contact with customer service (or perhaps in this case the VIP host) is generally direct and should result in a resolution of the missing documentation. The last interaction that we can find is from 5/11/2024 requesting payout details.

Best wishes,

Lucky Legends

Thank you for the clarification, Lucky Legends Team.

Dear daryl1947,

Can you explain the situation once again? I am afraid there are things you forgot to mention completely. Can you contact the casino's Customer Support regarding the issue and inform us about an update?

I recommend taking screenshots of the communication or downloading a transcription (asking the casino CS representative to send it to your email) so we can easily verify the information and details you provide.

Dear daryl1947,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we are forced to reject this case because the player has not responded to our messages and questions. Therefore, we are not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime. However, it will not be possible without the player's cooperation and the requested details.

Thank you very much, Lucky Legends Team, for providing information and cooperation.

Best regards,

Branislav, Casino.Guru