The player from Washington requested a withdrawal three weeks ago, but despite having all documents approved and bonus cash out approved for $111, the casino repeatedly refuses to process the payout.
Lucky Legends Casino - Player's cash out is delayed.
Amount: $111
Lucky Legends Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Case opened
Current status
Waiting for Casino Guru to reply
4d 13h 13m 36s
Case summary
2 days ago
Public
Public
4 days ago
they just keep telling me the same thing o ver and over,m all my docs are approved, the bonus cash out has been aproved for $111 but they just refuse to do it (cash out)
Public
Public
3 days ago
Dear 1method4defiance,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
Casino Guru is examining the case
Tomas is currently out of office or on vacation. It is possible that they will not be able to respond to this complaint as quickly as they normally do. Thank you for understanding.
