Lucky Legends Casino - Player's cash out is delayed.

they just keep telling me the same thing o ver and over,m all my docs are approved, the bonus cash out has been aproved for $111 but they just refuse to do it (cash out)

Dear 1method4defiance,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or it’s related to your account only?
• When did you request a withdrawal from the casino? Is it still pending in your account?

Looking forward to hearing from you.

Best regards,

Tomas

they said i can withdrawl money but keep delaying

its my account only

09-15-2024

Thank you very much, 1method4defiance, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Thank you for your assistance. Your help in this matter, is greatly appreciated . while it's not a fortune at stake it's a lot of money to me lately. Thanks again

Dear 1method4defiance,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Lucky Legends Casino representative to join this conversation.

Dear Lucky Legends Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

is there anything else i can do to at least get my confirmation deposit back from lyucky legends casino?

just checked and they paid me

Dear 1method4defiance,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Mirka

Casino.Guru