The player from Washington had requested a withdrawal three weeks prior, but despite having all documents approved and the bonus cash out approved for $111, the casino had repeatedly refused to process the payout. After communicating with the Complaints Team, the issue was escalated to the casino representative, which ultimately led to the player receiving the payment. The complaint was marked as resolved, with the player expressing gratitude for the assistance received.
Lucky Legends Casino - Player's cash out is delayed.
Amount: $111
Lucky Legends Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.6
Lucky Legends Casino has a Safety Index of 5.6, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
they just keep telling me the same thing o ver and over,m all my docs are approved, the bonus cash out has been aproved for $111 but they just refuse to do it (cash out)
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2 months ago
Dear 1method4defiance,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- When did you request a withdrawal from the casino? Is it still pending in your account?
Looking forward to hearing from you.
Best regards,
Tomas
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2 months ago
they said i can withdrawl money but keep delaying
its my account only
09-15-2024
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2 months ago
Thank you very much, 1method4defiance, for providing the necessary information. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
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2 months ago
Thank you for your assistance. Your help in this matter, is greatly appreciated . while it's not a fortune at stake it's a lot of money to me lately. Thanks again
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2 months ago
Dear 1method4defiance,
My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite Lucky Legends Casino representative to join this conversation.
Dear Lucky Legends Casino,
Could you please provide clarification regarding this case?
Thank you in advance,
Mirka
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2 months ago
is there anything else i can do to at least get my confirmation deposit back from lyucky legends casino?
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2 months ago
Dear 1method4defiance,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Mirka
Casino.Guru
