The player from Germany deposited €250 via bank transfer on 06/30/24, but the money never arrived at the casino. Despite receiving an email confirmation from the payment service provider, the casino was unresponsive or advised patience. The issue was resolved as the money was ultimately credited to her player account. We marked the complaint as 'resolved'.
Lucky Hunter Casino - Player’s deposit has not been processed.
Amount: €250
Lucky Hunter Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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3 months ago
Translation
On 06/30/24, I deposited €250 via bank transfer. The money was deducted from my account, and I received an email from the payment service provider with the status "accepted." The money never arrived at the casino, and the casino is either not responding or just telling me to be patient. Originally, the refund was supposed to take only two days.
Automatic translation:
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3 months ago
Dear Banana86,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.
If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.
I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Tomas
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2 months ago
Dear Banana86,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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2 months ago
Translation
The money was ultimately credited to my player account, although it was said that it would be returned to my bank account because the transaction was not successful. I therefore warn against this casino as a precautionary measure
Automatic translation:
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2 months ago
Dear Banana86,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
