The player failed to close his account as the casino is non responsive. The complaint was closed as the player received his remaining balance from his account.
Lucky Heroes Casino - The player failed to close his account.
Amount: €80
Lucky Heroes Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.5
Lucky Heroes Casino has a Safety Index of 6.5, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
I won 80 euros without a bonus. Then I asked for my account to be permanently blocked.
I was already verified as it was my second win. I haven't received an answer for 10 days. Countless emails go unanswered.
I ask for help.
Automatic translation:
Public
Public
1 year ago
Hello Klaus91,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Heroes Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? When and how exactly did you request to close your account? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
Public
Public
1 year ago
Translation
I've been verified for about a month and have already received a prize once.
I only received an automated response that the complaint was received.
This happened on April 3rd
Automatic translation:
