The player from Germany is experiencing technical difficulties. We rejected the complaint because the player didn't respond to our messages and questions.
Lucky Fox Casino - Player's winnings haven't been credited.
Amount: €334
Lucky Fox Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I played the Last Chance Saloon game and made a profit of 334 euros. When I tried to accept this, an error message came up. Every time I restart the game I get this error message. I don't get the money either. When I asked the casino, I was told that it would sort itself out and I should wait. First 24 hours and now a few days. 
Automatic translation:
Public
Public
2 years ago
Hello Mathias,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that these winnings seem to be stuck in the game? Have you accumulated these winnings with or without an active bonus?
Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.
I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
Public
Public
2 years ago
Thank you very much for your emails, Mathias. Could you please clarify your last message? Do I understand correctly that the issue has been resolved?
