HomeComplaintsLucky Fox Casino - Player's winnings haven't been credited.

Lucky Fox Casino - Player's winnings haven't been credited.

Amount: €334

Lucky Fox Casino
Safety Index:Above average
Submitted: 03 Apr 2022 | Case closed : 20 Apr 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is experiencing technical difficulties. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I played the Last Chance Saloon game and made a profit of 334 euros. When I tried to accept this, an error message came up. Every time I restart the game I get this error message. I don't get the money either. When I asked the casino, I was told that it would sort itself out and I should wait. First 24 hours and now a few days. file

Automatic translation:
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2 years ago

Hello Mathias,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that these winnings seem to be stuck in the game? Have you accumulated these winnings with or without an active bonus?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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2 years ago

Thank you very much for your emails, Mathias. Could you please clarify your last message? Do I understand correctly that the issue has been resolved?

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2 years ago

Dear Mathias,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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