The player from Germany has been accused of breaching bonus terms and conditions, therefore, his winnings were confiscated. The player closed his account permanently. We rejected this case as the player has closed his account and we were not able to proceed with a further investigation or suggest possible solutions.
Lucky Days Casino - Player’s bonus winnings have been cancelled.
Amount: €750
Lucky Days Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Other
REJECTED
Case summary
4 years ago
Public
Public
4 years ago
Translation
Hi there
I recently signed up for Lucky Days and made a payment of over € 50. Got an additional € 50 bonus. So far so good.
After about 1 hour of play, I had earned € 800. I wanted to pay these out.
After two days I received an email that I would get € 50 back into my gaming account and € 750 were confiscated.
Reason: I would have violated the bonus conditions. I was so annoyed that I had the account closed permanently. I've used a lot of bonuses on different platforms. But I've never seen something so insidious that almost no complete credit was "confiscated".
Really BAD casino.
Automatic translation:
Public
Public
4 years ago
Dear Vincenzo,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Since you have closed your account permanently, there is not much we can do for you. Any possible investigation or reimbursement wouldn’t be possible. I understand that you have closed your account on the spur of the moment, but sadly, that didn’t leave any space for our investigation. If there is anything else that would help this case, please do not hesitate to contact us, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Petronela
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