The player from Germany is experiencing difficulties accessing his casino account due to geolocation. Player’s complaint has been resolved successfully.
Lucky Days Casino - Player is struggling to access the website.
Amount: €200
Lucky Days Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
Translation
I can't withdraw my money as I can no longer access the site as it no longer allows me due to my location.
Automatic translation:
Public
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1 year ago
Dear SinSin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account as fully verified in the past? Have you received any winnings from this casino previously?
I have checked the accessibility of the website using the German VPN and I can confirm that there is an active IP block for German players:
Moreover, Germany is not listed among the allowed countries anymore and even in our review of Lucky Days Casino you can see that the casino doesn't accept German players.
If Germany became a restricted country just recently and your account was fully verified in the past you should receive your funds in the upcoming days. Could you please advise since when is the website inaccessible for you?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Translation
I was registered there once, but hadn't played for a long time and wasn't verified either.
I was still playing last night and was able to deposit as normal.
When I wanted to withdraw the money, I uploaded the verification documents and waited.
After this process, I could no longer open the website and can no longer access it.
Automatic translation:
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1 year ago
Translation
When I contacted customer service, they told me that I closed my account last year and that there is no money in the account, which is not true.
I don't understand these strange practices and would like my money paid out.
Unfortunately, registration is no longer possible because the page does not open at all.
Automatic translation:
Public
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1 year ago
As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, SinSin, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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