Home Complaints Lucky Crypto Casino - The player's withdrawal is delayed.

Lucky Crypto Casino - The player's withdrawal is delayed.

Amount: €250

Lucky Crypto Casino
Questionable reputation
Submitted: 14 Jun 2022 | Resolved : 19 Jun 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 months ago

The player's withdrawal is delayed for unknown reason. The complaint was resolved as the player received his winnings.

Public
3 months ago

Hello,


As i said in the discussion section. I have won 250 euros and they are refusing to pay me. I have been writing emails to them to which they do not even respond.


I had them on phone the previous week because i had trouble with some of their terms and conditions and they promised me that my next withdrawal will be 10X the deposit instead of 5X. Now that i have won, they refuse to pay and the manager is not available.


The last answer i got was on last Tuesday after i wrote to them to remind them that the withdrawal is 10X the deposit and the manager called me to confirm it will be paid. This was last Tuesday 7th of June. From this day, i have no answers.


My verification is done and i had 2 withdrawals of 100 euros before. But now that i have won 250, they are ghosts.

Public
3 months ago

Hello mrmileena,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Crypto Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if you have any proof that would show that the casino promised you 10x amount of win? Did you play with real or bonus money? Was your balance already deducted or it is still as a pending withdrawal?

Please forward any relevant proof to nikolas.b@casino.guru.

Looking forward to your answer.

Regards,

Nick

Public
3 months ago

Hello Nick,


I have played with a bonus, I deposited 25 euros and I managed to meet the wager requirements and there is 1061 euros withdrawal. I didn't break any rules through the wager, my bets were from 1 to 2 euros. Most were 2 euros.


I know excess will be lost and I should be paid 250 euros. They are not complaining about the 10x deposit win, they just do not answer nor proceed the withdrawal. It has been pending for 9 days now.


The proof I have is the call I received from my manager Michael after I sent them a mail to remind them that the winnings is 10x and not 5x as promised. He left message on my phone and he talks French.


They just don't reply to emails. I talked to chat but all they do is saying they will tell the manager to call me, that the finance team is working on my withdrawal but nothing is done. I think they are ignoring everything until I give up... But I won't, I deposited this amount so I want it back since I won it fairly.


Best regards,


mrmileena

Public
3 months ago

Hello again,


I have sent you some proofs. If you need anything else, just ask me.


Best regards,


mrmileena

Public
3 months ago

Hello Nick,


You should change the title of this complaint, it should be more like "withdrawal is delayed" because it is just taking too much time.


Best regards,


mrmileena

Public
3 months ago

Hello Nick,


You can close this complaint as resolved. They paid the whole withdrawal surprisingly.


Best regards,


mrmileena

Public
3 months ago

Hello mrmileena,

The title will be changed and the complaint closed as resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Regards,

Nick

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