Lucky Creek Casino - Player's withdrawal request is delayed.

Three separate withdrawals were made totaling the amount of 1760.00 (they put them together as one) with the first being September 9th 2024. They say they wired the money to me however, I did not get the money from them. They requested my bank info to show I did not not receive the wired funds in which I gave them. My bank has requested the IMAD number and they will no give this info to me or my bank. It has been nothing but the run around with them. I have done what was asked of me but they however, will not in return do what my bank is asking. My bank says if the money has been sent then giving this number should be no problem.

Dear Cjalligood68,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I had no bonus and my information has been verified and yes i have previous wire withdrawls. I have been playing with lucky creek for at least 2 years.

Thank you

Cynthia R***

Thank you for your reply, Cjalligood68. Could you please advise when exactly you made the last successful withdrawal and how many days did it take to be processed?

Which payment method to withdraw your winnings did you use in the past? Did you withdraw your funds to the same bank account?

The last withdrawal before these was 7/4/2024 in the amount of 1040.05 and was by wire transfer with the same bank. It took 7 days or less to get the money.

Could you please advise us on the current status of your withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I replied to your last question vis your email address. With images.

Thanks

Cynthia R***