HomeComplaintsLucky Creek Casino - Player's withdrawal request is delayed.

Lucky Creek Casino - Player's withdrawal request is delayed.

Amount: $1,760

Lucky Creek Casino
Safety Index:Below average
Submitted: 02 Nov 2024
Case opened Current status

Waiting for player to reply

5d 10h 32m 39s

Case summary

yesterday

The player from North Carolina is facing issues withdrawing winnings of $1,760 after requesting a withdrawal seven weeks ago. Despite the casino's claim that the money was wired, the player has not received it and is unable to obtain the necessary IMAD number requested by their bank to resolve the issue.

Public
Public
2 days ago

Three separate withdrawals were made totaling the amount of 1760.00 (they put them together as one) with the first being September 9th 2024. They say they wired the money to me however, I did not get the money from them. They requested my bank info to show I did not not receive the wired funds in which I gave them. My bank has requested the IMAD number and they will no give this info to me or my bank. It has been nothing but the run around with them. I have done what was asked of me but they however, will not in return do what my bank is asking. My bank says if the money has been sent then giving this number should be no problem.

Public
Public
yesterday

Dear Cjalligood68,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

  • Have you made any successful withdrawals before? 
  • Could you please confirm that you have passed the KYC verification?
  • Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Cjalligood68 has 5d 10h 32m 39s to reply

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