Lucky Creek Casino - Player gets conflicting information about winnings.

Same email State and clearly that I had one $5,500 from Lucky Creek casino even when I go to the spot to claim it it takes me too lucky clean casino lucky Creek casino but they're disputing it saying that they didn't send the email that affiliate did of theirs but I think that's pretty shady business if someone you're affiliated with sending out f****** emails stating that you clearly won $5,500 and it takes you to the site and they don't want to have the declined it they offered $200 free spins at 25 cents

Dear jasonacole1977,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Creek Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Could you please forward the communication you received from the casino? Forward the email you received regarding the $5,500 as well to my email at tomas@casino.guru

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear jasonacole1977,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Could you please confirm the casino sent you this email as a promotional offer? Did the casino support confirm the offer is legitimate?

I am sorry once again for the negative experience, you should be cautious about any similar dubious correspondence asking you for payment information online. Always be on the lookout in situations where personal and sensitive information is requested from you without previously requesting withdrawal yourself.

I'll await your response.

Could you please describe in more detail what information you received from casino support after you contacted them regarding the email?

Have you made any deposits in the casino recently?

Have you recently played in the casino using your funds, or bonus funds?

Dear jasonacole1977,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.