Lucky Creek Casino - Player complains about the withdrawal process.

They have a very bizarre withdrawal process that no other casino has. 1) THEY NEED A SELFIE 2) ANOTHER SELFIE OF Y0U HOLDING THE CARD YOU USED FOR YOUR DEPOSIT WHILE BLOCKING OUT SPECIFIC NUMBERS ON THE CARD, ETC. They do not put the winnings back on the card you used to make a deposit. Further, if they were so concerned about your making a deposit with a fraudulent card, why not ask for verification up front!! THIS IS PROCESS IS ONLY FOR MAKING WITHDRAWALS!!

Hello rootz1956,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Lucky Creek Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents and non of the mentioned requirements is anyhow unusual.

Looking forward to your answer.

Regards,

Nick

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear rootz1956,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.