The player from Canada faced difficulties withdrawing his winnings of $1500, despite having a fully verified account. After multiple rejected attempts using his last deposit method and being directed to use his bank account, he received no clear answers from customer service and felt scammed. The issue was resolved when the player successfully withdrew using his Visa card after a week and assistance from several customer service agents. The complaint was marked as 'resolved' in the system following the player's confirmation.
Lucky Circus Casino - Player's withdrawal attempts are declined.
Amount: Can$1,500
Lucky Circus Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.7
Lucky Circus Casino has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
i tried multiple time to do a withdrawal with the money i won ( first it was 2000$ , now its 1500$) , my account is fully verified and i make sure of it with 2 different agents!
first they ask me to do the withdrawal with the last method of deposit , wich a did ( VISA) after multiple rejected attempts , the agent told me to do it via my bank account ( wich was also verified ,but my last deposit with it was in november 2024 ) since it didnt work on credit cards for reasons they cannot answer , and its still rejected everytime !
I’m now out of options and the customer services is not really helpful anymore. i feel like im being scam , even if they have fair reviews…
thank you for your help
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2 months ago
Dear jaylongqc,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
Could you please specify if you made any successful withdrawals from this casino before?
Are there any other payment methods available for withdrawals in your account?Did the casino's support staff offer you any other options for withdrawing your winnings (e.g., a manually approved withdrawal)?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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2 months ago
Hey Veronika! after multiples attempt of withdrawing with my visa card , it was finally accepted. It just took more then a week and 6 differents customer service agent to finally find a solution 🥲
Thank you so much for your fast answer , its good to know that we are not stuck alone in those stressful situation !
You can close the case!
have a wonderful day,
Jaylongqc
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2 months ago
Dear jaylongqc,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
