HomeComplaintsLucky Circus Casino - Player’s deposits are delayed.

Lucky Circus Casino - Player’s deposits are delayed.

Amount: €125

Lucky Circus Casino
Safety Index:High
Submitted: 02 Oct 2024
Case opened Current status

Waiting for Casino Guru to reply

4d 5h 23m 9s

Case summary

3 days ago

The player from Rhineland-Palatinate is facing issues with six individual deposit transactions totaling over 125€ at LuckyCircus Casino since August 2, 2024. Despite providing the necessary documentation and transaction confirmations, the deposits are not credited to her account, and support has not provided assistance.

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1 week ago

Since August 2nd, 2024, I have been trying to finally receive SIX individual transactions that have definitely arrived at LuckyCircus Casino, but despite multiple requests and sending my documents + account statements and transaction confirmations both by email and uploaded to my account, I still get more than 125€ in total (SIX DEPOSITS!!!) NOT credited and the support also refuses to help me here! i have deposit from 02.08.2024 to 08.08.2024 SIX deposit's all with Credit Card and nothings is credited here on my Account but i have not played here on 02.08.2024 to 08.08.2024!!

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1 week ago

Dear Tyrone02,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Circus Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

  • Do I understand correctly you initiated these deposits in the casino?
  • Could you please share a screenshot of the deposits as they appear in the transaction history in your player profile?
  • Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas


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1 week ago

i missed from 02.08.2024 to 08.08.2024 the deposit's all! its not credited but on my bank its lost to luckycircus casino! but never help me to credited my 6 missed deposit's!!!

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1 week ago

file

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1 week ago

file

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1 week ago

here my bet historie from 02.08.2024 to 08.08.2024 you can See i have not bet the 6 deposits because the 6 deposits all not credited but never support agent help me!

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6 days ago

Thanks for your patience.

I am sorry but these screenshots don't let us reach the same conclusion you are implying.

Kindly request from support a full record of your game history from this period and forward it to my email at tomas@casino.guru

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3 days ago
Translation
Waiting for approval

This post is private for now. It’s waiting to get approved by Casino Guru. We only make new posts public after a manual review to make sure that they don’t contain any sensitive information meant to be only seen by the involved parties.

Casino Guru is examining the case

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