Lucky Circus Casino - Player’s deposits are delayed.

Since August 2nd, 2024, I have been trying to finally receive SIX individual transactions that have definitely arrived at LuckyCircus Casino, but despite multiple requests and sending my documents + account statements and transaction confirmations both by email and uploaded to my account, I still get more than 125€ in total (SIX DEPOSITS!!!) NOT credited and the support also refuses to help me here! i have deposit from 02.08.2024 to 08.08.2024 SIX deposit's all with Credit Card and nothings is credited here on my Account but i have not played here on 02.08.2024 to 08.08.2024!!

Dear Tyrone02,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Lucky Circus Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Do I understand correctly you initiated these deposits in the casino?
• Could you please share a screenshot of the deposits as they appear in the transaction history in your player profile?
• Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

i missed from 02.08.2024 to 08.08.2024 the deposit's all! its not credited but on my bank its lost to luckycircus casino! but never help me to credited my 6 missed deposit's!!!

here my bet historie from 02.08.2024 to 08.08.2024 you can See i have not bet the 6 deposits because the 6 deposits all not credited but never support agent help me!

Thanks for your patience.

I am sorry but these screenshots don't let us reach the same conclusion you are implying.

Kindly request from support a full record of your game history from this period and forward it to my email at tomas@casino.guru