The player from Austria had been trying to close her casino account for two weeks but had not received any assistance despite multiple emails and chats. She expressed frustration over the casino's lack of response. The issue was resolved when her account was closed. Confirmation of the account closure was received from the player.
Lucky Circus Casino - Player's account closure request is delayed.
Amount: ??
Lucky Circus Casino
Safety Index:HighSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
8.7
Lucky Circus Casino has a Safety Index of 8.7, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
2 months ago
Translation
Hello,
This is really terrible. I've been begging for 2 weeks to have my account closed, but the casino won't do it. I'm always being told they're too busy, and so on. I've emailed and chatted with them, but for the past 2 weeks, I've gotten nowhere—just nothing. I'm asking for help here; I really want my account at this casino to be closed! Thank you.
Automatic translation:
Public
Public
2 months ago
Dear Franzi19601,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
When applying for self-exclusion, it’s important to clearly state the reason for your request and specify the desired time period for the exclusion. Additionally, ensure that the subject line of your email is clearly marked and easily recognizable, as casino support teams handle many requests daily. A clearly labeled email increases the likelihood of your request being processed promptly.
Example Email Subject:
Self-Exclusion Request
Example Email Content:
"Greetings Lucky Circus Casino,
I am writing to inform you that I wish to exclude myself from this casino and from receiving any gambling-related marketing materials for a minimum period of [XXX months/years (or lifetime)].
The reason for my decision is [XXX].
I acknowledge that I will not be allowed to rescind my self-exclusion during this period, and the exclusion cannot be lifted before the agreed period ends."
Include the following player information:
First name:
Last name:
Date of birth:
Casino login:
Email address:
Please send this email to support@luckycircus.com, and you can also CC me at petronela.k@casino.guru.
If there are alternative contact options such as live chat or WhatsApp, I recommend trying those as well. Be sure to save screenshots of any relevant communication as proof.
Thank you in advance for keeping me updated on any developments.
Best regards,
Petronela
Public
Public
2 months ago
Dear Franzi19601,
Great news :) We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot (link here). An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Petronela
Casino.Guru
