Lucky Bar Casino - Player’s withdrawal has been delayed.

Hello.

I have been playing on Lucky Bar casino for some time and never had an issue. They have always been helpful on live chat and I have had no issues until...I tried my first withdrawal, £1250 i tried to withdraw over 3 weeks ago on 1st August.

They initially told me it would take 10 business days, absolutely fine. Still no money, I contacted them and they just don't seem interested. I have sent numerous emails, they asked me to confirm bank details which I did and still nothing.

All the verification documents have been approved and the withdrawal came out of the casino account, but it is yet to go into my bank account.

Please could you help me try get my money back.

My username for the site is P***

Dear Phil,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Which method to withdraw your winnings you have opted for?

What is the status of your withdrawal, please – is it pending or processed?

Additionally, please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Hi Kristina,

I have responded and forward you email correspondence from the casino. I have not heard anything back from the last few days. When i speak on live chat I just get told they don't deal with withdrawals.

I withdrew via Wire Transfer and it is processed.

Thanks

Phil

Thank you very much Phil for your reply. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear Phil,

I’ll be taking care of your complaint from now on. I’ll contact the casino and try my best to resolve the issue.

I would like to invite Lucky Bar Casino representative to join this thread and participate in the resolution of Phil’s complaint.

We would like to ask Lucky Bar Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear Phil,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

Normally, in order to reach any kind of agreement, all three parties (player, casino, and mediator) need to communicate closely. Unfortunately, this is not the case and we were left alone in our attempt to solve this issue.

I am very sorry I couldn't be of more help, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review. I hope you will never come across a problem like this again.

The casino can reopen this complaint anytime.