HomeComplaintsLucky Bar Casino - Player complains that she didn’t win anything.

Lucky Bar Casino - Player complains that she didn’t win anything.

Amount: £1,000

Lucky Bar Casino
Submitted: 17 Jan 2021 | Closed : 01 Feb 2021
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from United Kingdom is dissatisfied with the casino’s RTP (Return to Player). We rejected the complaint because the player didn't respond to our messages and questions.

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You can never win on this site avoid it

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Additional comments from the player:


"When I deposit it goes to justkiddie .com what and who are thease people"

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Dear Sam,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

 

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Dear Sam,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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