LTC Casino - Player's asking for a deposit refund.

this casino is a scam they are operating illegaly .first time i won 15 ltc and withdraw i got my money then with the rest of the balance i made another 15 ltc but was not able to withdraw because daily limit so i played it away and lost .i deposited the money i withdraw again and lost that too total of 3500€ in ltc .i contacted chat i told him to close my acount because of gambling addiction he told it is not possible since they are anonymos .but in their terms state that they track your ip to make sure no fraud involved .so i disabled my acount by removing 2 FA security wich will not allow you to log in again .after one week i created an acount with other email and different name i was able to deposit 350€ in ltc and lost this too .when i say they let you win first time and then take all triple back i am not joking .this is done by all casino first time they lure you and give you a win and after that is only losing what ever you do .i contacted them via chat and email requesting my last deposits 350€ it is now 4 weeks no replay at all .they are rude and unrespectfull to players .even if i had won i would not be able to withdraw because my email and name are not matching .i am requesting my last deposits again .for other players dont go near this casino you will not be able to close your acount and the support is nowhere if you face problems.

Dear sardapoor,

Thank you very much for submitting your complaint. I’m very sorry to hear about your situation. Please understand, that it is very difficult for anonymous casinos to prevent players with active self-exclusion from opening more accounts. Especially, when you register only with very few details. If you used different information about yourself, the casino couldn't block you effectively even if they tried. I am sorry, but because you didn't create a new account with the same email address, we are not able to help you further in this case.

Please, do not hesitate to let me know if there is anything else I could help you with, otherwise, I will be forced to reject this complaint.

Thank you very much in advance for understanding.

Best regards,

Kristina

Dear sardapoor,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

yesterday i requested again to close my acount wich i created with my own name and email .he told me it was not possible and that i should just not log in .these casinos make millions how is it not possible to put a selfexclusion tool on the site .lost another 500€ impossible to make any profit .how is it possible they can just open a casino with no responsible gaming tools in 2022.every time you chat with them you have to verify your email so what is so anonymos about this casino?if they verify the email and ip adress does that not means that they actually can block you if they want?

Do I understand correctly that you tried to block your second account? Did you lose €500 before or after you requested self-exclusion?

this is my acount number 3 .i requested from acount number 1 selfexclusion all the deposits after this i would not have lost if they just closed and blocked my email and ip adress .i see an other complain here on CG were they blocked player acount for audition so it is posiible for them to block acounts .i lost after the money after asking acount closure .they never send the chat transcript if you requesting it .they send only an email to verify the email and further nothing happens.they encourage me to play

by sending me mirror links in case loggin problems .what kind of people are this ?

Please understand that not all casinos are equipped to block players only based on their IP address. Of course, it would be the best way to prevent players like you from creating more accounts, but this is not an industry standard yet, therefore we cannot expect it.

Nonetheless, anonymous casino or not, we believe that account of a player who asks for self-exclusion due to a gambling problem should be blocked. I will now transfer your complaint to my colleague Andrej (andrej.p@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Dear sardapoor,

From now on, I’ll be taking care of your complaint. I’ll contact the casino and see if I can help.

I would like to invite LTC Casino team to join this thread.

Dear casino team,

Could you please explain your point of view on the situation and state the reason why despite sardapoor’s requests their account(s) remain accessible?

oke Andre thanks for your help.let see if they replay.

i got 3 emails for promotions on all my email adresses.very sad .they keep pushing to play!

Hello.

LTC Casino is anonymous. We do not collect any data excluding email. We have no oppotunity to block player cos we do not do KYC.

Even we can not block anyone by IP cos we accept any kind of proxy, VPN etc.

As I see player was paid according to daily withdrawal limits so I do not see any fault from our side.

Please do not play at LTC Casino if you disagree with our privacy politics. Anonymity is a benefit and e respect this right for the players.

Thank you, LTC Casino team, for the reply. I’d like to point out that although honoring self-exclusion and prohibiting players from creating new gaming accounts in an anonymous casino is a difficult task, we believe that the option to block or close a specific gaming account upon receiving such a request from the holder of the account should be a matter of course in any online casino, especially if they have explicitly stated gambling addiction as the reason for the request.

Could you please state the reason why this option was not available for sardapoor?

no replay?they dont care .heartless heyenas.as long their pockets get filled with scammed cash the player can drop dead .

at least i won 1000€ back from them.they pay in minutes it is not a bad casino but they must implent an option to take a break as player well so good.

you can close the complaint they will not replay .

thanks for your efforts!!

Please accept our apology for the late response. Unfortunately, our colleague Andrej is unable to continue resolving this case due to an illness. Therefore, we will transfer your complaint to Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello there.

I would like to provide the casino team with an extra 7 days to react. Although we respect that it is not possible to prevent players to create another account in your brand, But, why it is impossible to block their current account if they mention a gambling problem? 

as i mentioned before they pay one time and then take it back .won 1000€ last time and deposit it in 2 days no single win .that bs about random games must stop .casinos controll all games even the real live tables .there is no use to play .all controlled and rigged in favour of the casino .player has total no chance at all .shame this is going on for decades and no one doing something about it .untill it will affect those people than something will happen .what a scam braught to you by goverments in your living room .sometimes i think i am

living in a bad dream but is is real.what became of humanity .greed betrail . this patern is only online you win once you lose the upcoming deposits 100% .it is not possible to make profit 2 days impossible .you think to go play with bigger money they kill your balance .you play small they pay you to keep you at play .what i experienced today is really disgusting .unrespectfull .i cant think of humans are doing this but these must be very dark evil souls profiting this way .disgusting .i have to kill my coinbase acount to not be able to play on these filthy disgusting casinos .they dont limit your losses but limit your wins . them scam software is not even working properly .you can see it very obvious you are targeted .the ball is playing against you.it feels like they control every player separate .the goverments are blind.a kid ccsn see these tables are managed .disgusting .no other words .humanity is gone .i hope them all of these filth never face a happy moment in their miserable live .the money will never ever bring them any joy.to hell with them .i cant believe my self .normaly i avoid thieves and criminals but now i am supporting them with money ?i will stop it .

this company is a scam total scam.they dont block players they know they will play and scam them .my last win was 1000€ after losing 1700€ and now i deposited 4 x 1200 € i cant get 10€ profit .impossible the screen lags and you see the ball is in the losing number .always next to my winning number even if i play 25 numbers .the winning numbers magicly appear after the balance is zero .

they control everything .i want my deposits back .give me your email i can send you my playhistory .it is disgusting .never in my live i lost 4 deposits 1200€ with out beeing in profit first .i did not get 10€ profit only losing bets .no logic at all .repeats come only on losing numbers and they repeat untill your balance is gone then magicly the numbers begin to come .on real live tables .i played the studio table 200€ i got 5€ profit and themn only losing spins .these prople are evil and must be stopped .i will also notify curacao gaming to go after them .i think they operate from there .

everyone avoid this casino it is a compleet fraud .i lost again 400€ total 18 LTC in 7 deposits i cant profit 10€ only disgusting losing spins.casino guru comeon do something block this site .i want my deposits back it is stolen .it is not gambling but scam.i want my acount blocked .these people are evil heartless satanic criminals .can some one please tell me were they are from .??

the whole world is sanctioning gas and oil from russia but they leave this thieves scamming players .what a shame.block them ine by one all casinos are owned by russian criminals who are forced to leave russia by puttn.all are drugs murderers and thieves and now they freely can steal peoples money because some corrupt goverments gave them a license by braib.how is it possible evolution gaming claiming to be the most big trustworthy probider but hire their games to unlicensed casino.isnt that asking for trouble.chat is still closed were they advertise 24/7 and emails they dont replay.they know they are exposed .they cant defend a scam.i did not sleep the whole night .i am very distressed these people taking my money in this disgusting way.i can lose but not like this .there is no joy playing this filth .every game you start you feel it is limited against you Z.really horrible .i must stop play this filth it is causing mentally and financial problems.the goverments are aware of this but doing nothing .

BIGGEST SCAM CASINO ON THIS PLANET TODAY I AGAIN DEPOSIT 2,7 ltc no single win every spin go dead .these animals have blocked me .this is not possible 8 deposits 21 ltc i cant win 10 euro.I WANT MY DEPOSITS BACK .please block this casino.it is opreated by scammers filthy scammers .unbeliveable i get only 4 € profit and 21 losing soins.were is the rtp were is the fairnes.this all bs .corrupt evil mf.you have problem with me.people stop play this casino.these are the biggest thieves.please casino guru rate them 1 .take the rating out 7,2 you are rating scammers .this casino must be stopped

hi jozef,i think the game had a bug and the casino exploited it to scam me .can you request them a fully report from the provider since my rtp was literly 0,00 it is impossible 8 deposits in 8 days 21 ltc and i could not win 10€ .as i see from the complain about the guy won the jackpot they were very fast to analaze the spins and hold the payment .but i think they will not replay again .last comment was we payed acordingly to the daily limits .but the forget to tell that they would take it back in a disgusting way .now for two days i am broken just thinking how this is possible to happen .even when they scam at least give some wins and play but nothing at all 0,00.really now i am confinced casinos can do anything with the games rtp all games nog only slots .since the ltc price went down they brought down the rtp to zero to cover their losses .well i hope crypto will go all down to zero that is what these scm deserving.

Hello, dear player and Casino Guru.

It looks a little bit strange that you write complaints each time you loose and after say that we are fair casino if you win. This is your quote:

"at least i won 1000€ back from them.they pay in minutes it is not a bad casino but they must implent an option to take a break as player well so good.

you can close the complaint they will not replay .

thanks for your efforts!!"

As I said before, we have no KYC. We DO NOT HOLD any player's data. You are welcome to create new accounts daily and keep your anonimity. That is a feature of our casino and you agree with that each time when you create new account.

Please avoid playing at our casino if you have gambling problems or use one of our fiat-currency brands (TTR Casino, Surf Casino or DLX Casino). At those casinos you may self-exclude yourself any moment with no possibility to open new accounts.

We care about our players anonimity in LTC Casino and it makes blocking accounts impossible. And you confifmed you agree with that while registration.

you are scammers 8 deposits 21ltc no win at all 0,00 rtp and you want me to play on your brand s.you think i am stupid or what .begin refunding my deposits .it had nothing to do with gambling .you just blocked me from win 8 days long .you are thieves .the reason i wrote that revieuw was to let you replay here because you was not replaying to solve the problem.again you are scammers .i killed my coinbase acount just not to gamble in these stupid crypto casinos who scam their customers .your provider are scam as well they should not hire the games to unlicensed casinos .no responsibility at all just for the greed .when someine won the jackpot you immidiatly closed the acount and claimed it was a bug but losing 21 ltc in 8 days with 0,00 rtp you say it was not being lucky right .if it was 21 ltc losing in one day i would say can happen but 8 deposits in a row only losing spins is a big fraud .someone is limiting my wins .i am not stupid i know what is going on here .when i talked to a chat member that i was not winning anything he replayed that someone had won and that i had lost serious?that is your narrow thaught?i want my deposits refunded .i will cause you big problems we are not ready yet .this will get a tail….

again today i deposit 2,7 ltc and played the grand casino table impossible to win it is acting like an auto roulette .magicly the section i play go cold as long i am betting as soon i stop or have no balance it becomes hot . the ball go were i bet but magicly it drops next to my winning numbers on both sides .this is not once it happens many many times .the ball has eyes ?this patern is every day and every session .we are scammed by casino and provider .i contacted the grand casino in romania and asked to talk to a manager of this table .she told me the table is not there .what?asking for other information she say i cant tell it is secret .now can some one explain to me what is so secret about a online table unless the table is manipulated and rigged .so the casino is not responsible if the scam comes out .please casino guru can you investigate the real live tables from evolution gaming .grand casino,hippodrome and the malta tables .these tables are protectect for a reason they are doing something shady and must stay inside .the same with hippodrome casino they give no information about the table .i dont think these tables are real live .they are connected to computers to rigg them .i cant find any reason other then we are scammed by evolution .it is impossible to gain profit .if the tables are not live then it should be stated on the site and not decieve and mislead the players .if the tables are not live there is no reason for me to continue play online .if the table are not real live they will pay for this and huge .now i know evolution has many tables and games all of them are controlled and rigged that is why every casino have this evil provider listed as soon you log in .or the casino or the provider is scamming or both working along .the fact there is no information available from both sides it seams very obvious these people are stealing players money world wide .i dont care they are licensed or what ever .i can say everything too but with out proof .to all players start questioning yourself why you are always at losses and the casinos almost win always .should it not be 50/50 or am i wrong?i should never had registerd at this casino it cost me a log of money and stress it is a shame they keep take the money while for months i asked them to close the acount .you realize what kind of heartless greedy people are operating these online casinos .shame.

Hello there.

In casino.guru we believe that some industry standards should be set higher. This is one of the reasons why we published our fair gambling codex. It summarizes our opinion about what is fair, and we're judging each casino and complaint accordingly. 

Unfortunately, in this case, the common industry standards were not met. Although we fully agree that the player is not entitled to receive a refund for the other accounts he created, we cannot see any relevant reason why his original account couldn't be blocked after the player directly reached you and informed you about the gambling problem. In most casinos, such an account would be blocked asap, because it is the minimum you can do to help an addicted player. 

Concluding all the information above, I am forced to close this complaint as 'unresolved' with minor penalization since the disputed amount is connected with other accounts (not the original one), but we do not want to ignore the fact that the original account should have been blocked.

Let me know if you have any questions or require further assistance. 

Best regards, Jozef

jozef.k@casino.guru