LTC Casino - Player faces communication issues with casino.

I have literally be blocked from any form of communication with the cas

ino!!! Email never responds!!!

Dear Jpbigdog95,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need definitely more information. Could you please elaborate?

• Has your Casino account been successfully verified in the past?
• Did you accumulate your winnings with or without an active bonus?
• Is your account currently accessible?

If there is any relevant communication from the past between you and the casino that might provide insight into this issue, please promptly forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

I don't have account verified because I didn't need to. I can access my account. And yes I have had 2 withdraws with bitcoin but both are frozen and I'm not able to get them... like I said chat has been blocked and it's annoying

I have a deposit of $235 and one for $169 dollars both are frozen

Hello

Hi Jpbigdog95,

• Could you please clarify what the disputed amount of $100 does represent if your pending withdrawals are for $235 and $169?
• Have you accumulated your winnings with or without an active bonus?

Thank you.

No thr casino doesn't have bonuses and because I didn't know the btc coin deposit amounts I had withdraw.

2weeks and still haven't gotten my monwy

I do apologize but I still don't understand.

• Could you please clarify what the disputed amount of $100 does represent if your pending withdrawals are for $235 and $169?

Thank you.

Are you serious!!! It took you 5 days to ask the same question!!!! Your literally wasting my time with every passing day my is less likely to be given to me???? And your supposed to be able to help me but can't figured a sentence

Yall have given me false hope and false information. Wasted my time and cause me two be two weeks behind kn getting my frozen money thanks!!!! I'll be posted this pics on all social sites

The support team stole my money when I created a new account to be able to ask support why they stole my money they immediately blocked my new account from chat

I don't even fu**ing care anymore, I'm tired of living in a world where it's okay for people to steal others money with fake games, the have people like you who wanna act like yall are helping people for free, when in reality everyone of yall ate getting paid by ads and sponsors or promotions. And the people like me who just wants justice. Only justice in the world is death

Like wow now because of all the wasted time I've literally can't even go to the website anymore, it doesn't load up.!!! Thanks so much for caring so much about yalls website stats and not about the fu**ing players

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

I must caution you that the use of offensive or intimidating language will not be tolerated. Any further attempts to verbally attack or intimidate the professionals at Casino.Guru or any staff members of the casino may result in the permanent blocking of your profile on our website. Our primary goal is to assist players, and we have a zero-tolerance policy for such behavior.

I asked you to clarify the disputed amount as it is a standard procedure when it doesn't match a player's comments or screenshots. I have now changed it from $100 to $404.

I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Jpbigdog95,

I have reviewed your case and will contact the casino to see if I can help.

We would like to invite LTC Casino to join the conversation and participate in the resolution of this complaint.

Dear LTC Casino,

Can you please provide insight into the status of the player's withdrawal requests and account? For what reason have the transactions been frozen?

Kind regards,

Adam

They’re not gunna reply again this is pointless

Thank y’all for nothing!!!

Hello Jpbigdog95,

I appreciate your frustration that it is taking some time to get a response, but we always allow up to 2 weeks for the casino to reply before closing the complaint.

I have also reached out to them via Skype, so hopefully we will hear something soon.

Kind regards,

Adam

Oh BOI!!!!! More hoping!!! Whatever man. For 4 weeks that's all I've heard, and at the end of this all, they'll have gotten away with stealing my winnings and yall get another chalk up another complaint close to yalls stats. And all I got was a false hope, lost money, and a people who don't know anything about what I'm dealing with telling me to stopping pitching and be patient

Dear Jpbigdog95,

There has been no response from the casino, I will contact them once more as per our complaints policies. I realize that this situation has been ongoing for a long time, but please understand that as a mediation service, there is nothing we can achieve if the casino does not cooperate with us.

We would like to ask LTC Casino to respond to this complaint one more time. I will extend the timer for 7 days. If there is no response within the specified timeframe, the complaint will be closed as 'unresolved' and have a negative effect on the rating of the casino.

Kind regards,

Adam

Like I stated, yall are using my money losses to make yalls review credited in order for this website to make yalls profit and I'm stuck with nothing thanks

Thank you for your explanation, LTC Casino.

I appreciate that you said that all payouts have been made to the player, but the player states that they had 2 withdrawals totaling $404 that were not received.

Could I ask you to please provide some supporting evidence of the player's transaction history/balance? It can be sent to my email, adam.m@casino.guru.

Kind regards,

Adam

And where does it say jpbigdog95 by any of that nonsense

Have him 2 weeks to reply and now he comes with crazy messages. If any of that was true why it take two weeks f reply with that????

Or tell them about how my account was blocked accidentally that y’all say yall had no control over

Previously, the player was warned about using abusive language on our forum. Since the warning did not stop him and he made threats to the casino representatives in a complaint, we had to ban his profile permanently.

Therefore, this complaint will now be closed.