The player from Germany had his account blocked after providing documents for verification. The player confirmed the withdrawal was paid and the issue was resolved.
Löwen Play Casino - Player’s account was blocked.
Amount: €70
Löwen Play Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
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1 year ago
Translation
Dear Sir or Madam,
Yesterday I paid €80 into löwenplay via Paypal. After two hours of playing, I wanted to withdraw €70.10 via Paypal. The payment was then rejected because I was still missing documents. Among other things, they asked for photos of my credit card and proof of payment from paysafecard. I kept uploading the required documents and requesting the payout again. However, this was not recognized each time and the withdrawal request was canceled again and again. I then contacted support. He wrote me that I could also submit the documents by email, which I did. Now my account has been blocked. I consider this approach to be highly dubious and ask for your help.
Automatic translation:
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1 year ago
Dear Milo83,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience.
Please allow me to ask you further questions so I better understand the situation.
Could you please advise for how long are you a player of the casino and which deposit methods did you use to deposit in the casino? Could you advise which documents were rejected by the casino? How did the casino inform you about your account being blocked? Did they give you an explanation?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Tomas
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1 year ago
Translation
Hello, I've been a player in this online casino since January 2022. At that time I used trustly as a payment method. Then trustly was no longer offered as a payment method and I then used Paysafecards or my credit card to deposit.
Yesterday I saw that Paypal is available as a payment method and used it to deposit €80.
I was not informed about the blocking. It was only when I logged into my account that I saw the blocking message. It then said if there were any documents pending, please upload them...
As I said before, I did the same.
The credit card was declined again and again. However, the last time I used my credit card as a deposit method was in September last year.
Yesterday's deposit was made with Paypal and the payout was also supposed to be made with Paypal, so I don't understand the request for the credit card pictures, which I submitted anyway.
Automatic translation:
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1 year ago
Translation
Hello, the case can be closed.
My account has been unlocked. The money was paid to me.
Thanks for your efforts.
Automatic translation:
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1 year ago
Dear Milo83,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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