The player from Germany complains about unspecified issue. We rejected the complaint because the player didn't respond to our messages and questions.
Löwen Play Casino - Player is enquiring help.
Amount: €20
Löwen Play Casino
Safety Index:Very highSafety Index
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9.5
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Good day,
the following payment has been made successfully.
Payment amount: 20.00 EUR
Webshop: Löwen Play GmbH
Date and time: 03.06.2021 15:16
Webshop ID: 1000003549
Transaction ID: 6219227261654374
If this payment has not been authorized by you, please inform our service team immediately: info@paysafecard.com.
Best wishes
Your paysafecard team
info@paysafecard.com
www.paysafecard.com
Paysafe Prepaid Services Limited, Grand Canal House, Grand Canal Street Upper, Dublin 4, D04 Y7R5, Ireland
Irish company number: 626671
Copyright © paysafecard.com Wertkarten GmbH. All rights reserved. paysafecard is a registered trademark of paysafecard.com Wertkarten GmbH. Paysafe Prepaid Services Limited, which operates under the brands paysafecard, my paysafecard, paysafecard Mastercard and Paysafecash, is regulated by the Central Bank of Ireland. Google Play and the Google Play logo are trademarks of Google LLC. Directors: E. Allen, M. Currid, H. Gerhartinger (AT), K. Maragkakis (GR), J. McGee, P. Miley, U. Muller (AT), D. Quigley
You get 0 help on the casino side after a phone call, paysafe told me the transaction was carried out but they refuse to offer me immediate help
Automatic translation:
Public
Public
3 years ago
Dear Björn,
Thank you very much for submitting your complaint. I’m afraid, I will need more information regarding your problem. Please could you elaborate? Did you make a deposit but it hasn’t been credited to your casino account?
I will be waiting for your reply patiently.
Best regards,
Kristina
