The player from the Netherlands had attempted to close his casino account multiple times over several months but had failed to receive assistance in doing so from the casino's management. Despite the Complaints Team advising him on how to properly request self-exclusion and extending the response period twice, the player did not provide the necessary feedback. Due to the lack of the player's response to the team's messages and questions, we were unable to proceed with any further investigation or provide potential solutions, leading to the rejection of the complaint.
Love Casino - Player is unable to close his account.
Amount: ??
Love Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
5 months ago
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6 months ago
Casino won't close my account. Trying this for months now. Support says the manager should do it (Lana), but she only replies on bonus request. I already requested indefinete closure like 30 times
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6 months ago
Dear tv9xm5j9xf,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
When applying for the self-exclusion, state clearly the reason why you want your account to be deactivated and specify the time period. Also, email "Subject" should be clearly marked and easily recognizable as casino support receives many requests per day hence, if it’s visibly marked you stand a better chance to have your request granted as soon as possible.
Example:
Email subject: Self-exclusion
Player’s info:
First name:
Last name:
DOB:
Casino login:
Email address:
"Greetings Love Casino,
I’m writing to inform you that I wish to exclude immediately from this casino and from receiving any gambling-related marketing material for a minimum period of xxx months/years (lifetime).
The reason that preceded my decision is xxx
I acknowledge that I will not be allowed to rescind my self-exclusion during this period and self-exclusion cannot be lifted before the end of the agreed period."
Please send another email to support@lovecasinosupport.com (you can CC me at petronela.k@casino.guru in the copy) and keep me informed about any further developments. If there is any option for an alternative contact such as live chat or WhatsApp, please try that too and save screenshots of the relevant communication.
Thank you in advance.
Best regards,
Petronela
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6 months ago
Dear tv9xm5j9xf,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
Nothing happened yet... i send the message that you told me but no one replies to it. It is a shame... i do get bonus offers every day... but i really wanna quit the casino
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6 months ago
Hi tv9xm5j9xf,
I noticed that you submitted your self-exclusion request directly to Lana from Love Casino. As previously advised, please send your request to Customer Support at support@lovecasinosupport.com.
Thank you.
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6 months ago
Dear tv9xm5j9xf,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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5 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
