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In this review, Lottoland Casino has undergone a detailed examination of its strengths and weaknesses by our team of independent casino reviewers using our casino review methodology. By looking into the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other various essential elements, our review team has identified the safety and fairness of the casino, evaluating whether it falls into the category of being safe and legit or damaging for players.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. A higher Safety Index generally correlates with a higher likelihood of a positive gameplay experience and hassle-free withdrawals. Lottoland Casino has an Above average Safety Index of 7.6, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Keep reading our Lottoland Casino review to learn more about this casino and decide whether it is a good choice for you.
Is Lottoland Casino fair and safe? Safety Index explained
To calculate a casino's Safety Index, we use a complex formula that takes into account a plethora of information we have collected and evaluated in our review. That entails the casino's Terms and Conditions, complaints from players, estimated revenues, blacklists, and many others.
In our Lottoland Casino review, we extensively examined and analyzed the Terms and Conditions of Lottoland Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.
According to our approximate calculation or collected information, Lottoland Casino is a very large online casino. This casino has an average value of denied payouts in player complaints with respect to its size. We consider the casino's size and player complaints in relation to each other, as bigger casinos tend to receive more complaints due to their higher number of players.
We did not find Lottoland Casino on any relevant casino blacklists. The inclusion of a casino in blacklists, such as our Casino Guru blacklist, could suggest misconduct against customers. It's advisable for players to factor this in when making their casino choices.
All of that, together with other factors considered in our review, has resulted in Lottoland Casino having a Safety Index of 7.6, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.
Lottoland Casino T&Cs
Every time we review an online casino, we go through the Terms and Conditions of each casino in detail and examine how fair they are. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We did not find any unfair or predatory rules in the Terms and Conditions of Lottoland Casino during our review.
Player complaints related to Lottoland Casino
Our casino review methodology relies heavily on player complaints, seeing as they give us valuable information about the issues experienced by players and the casinos' way of resolving them. When determining the casino's Safety Index, we consider all complaints received through our Complaint Resolution Center, as well as the complaints submitted through other websites and channels.
We currently have 24 complaints about this casino in our database. Because of these complaints, we've given this casino 6,461 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Lottoland Casino
Casino Guru, provides a platform for users to rate online casinos and express their opinions, feedback, and user experience. Relying on the collected data, we compute an overall user satisfaction score that varies from Terrible to Excellent.
Our database has a total of 18 user reviews of Lottoland Casino, giving it a Good User feedback rating. The reviews submitted by users are available in the 'User reviews' segment of this page.
Note: User reviews may not accurately reflect the casino's quality since some casinos may try to generate fake reviews to boost their user feedback rating, and dissatisfied players may also submit negative reviews to harm the casino's reputation. Although we make every effort to filter them out and calculate an impartial user feedback score, we do not include user reviews in our Safety Index calculation just to be sure.
Lottoland Casino company information and licenses
Lottoland Casino belongs to Producciones Móviles, S.A. de C.V. and has estimated yearly revenues over $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.
Lottoland Casino is licensed by regulatory authorities in Mexico.
About payment methods and win and withdrawal limits
Lottoland Casino accepts 7 payment options. This includes: Mastercard, VISA, Todito cash, SPEI, Circle K, 7-Eleven, OXXO.
Many online casinos have clear limits on how much players can win or withdraw. In many situations, these are high enough to not affect most players, but some casinos impose win or withdrawal limitations that can be fairly restrictive. Hence, we look at such limitations every time we review a casino. All information about the casino's win and withdrawal limit is displayed in the table.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Customer support and language options
Our expert casino reviews are built on variety of data we collect about each casino, including information about supported languages and customer support. The table below contains information about the languages at Lottoland Casino.
Language
Website
Customer support
Live chat
Spanish
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. Since customer support can assist you with problems related to registration process at Lottoland Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Lottoland Casino to be average.
Lottoland Casino casino games and slots
You can play these types of games at Lottoland Casino: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games.
Titles supplied by 15 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Spinomenal, Realistic Games, Relax Gaming, Boldplay, Wizard games, Skillzzgaming, G Games, Spribe, Kiron Interactive.
Lottoland Casino bonuses and promo codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. Sadly, there are now no bonuses available from Lottoland Casino stored in our database.
Read more
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Games
Show all
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
No craps
Keno
Scratch cards
eSports betting
Crash games
Types of games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
No poker
No craps
Keno
Scratch cards
eSports betting
Crash games
Language options
Spanish website
Only Spanish customer support
Only Spanish live chat
Game providers
Show all
(15)
Game providers (15)
Positives
Good selection of games
Lottery is available
Live dealer games are available
Unlimited withdrawals
Negatives
Live chat support is not available 24/7
Company focuses on lottery games rather than the casino
This is a place to share experience with Lottoland Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Overall, a very solid casino that's one of my favorites. Everything runs smoothly and reliably – especially if you enjoy playing in the live casino. They're really strong in this area and always have new games coming out, often faster than many other providers.
The game selection outside of the live section is rather average, and there aren't many different providers, but that doesn't bother me personally, since I almost only play live.
The payouts are a big plus: They usually take less than 24 hours – that's really great and sets the casino apart. What unfortunately doesn't work well is the live chat. Support is often overwhelmed and unable to help with simple questions.
Insgesamt ein sehr solides Casino, das zu meinen Favoriten gehört. Alles läuft top und zuverlässig – vor allem, wenn man gerne im Live Casino spielt. In diesem Bereich sind sie wirklich stark und immer mit neuen Spielen am Start, oft schneller als viele andere Anbieter.
Die Spielauswahl außerhalb des Live-Bereichs ist zwar eher durchschnittlich, und es gibt auch nicht besonders viele verschiedene Provider, aber das stört mich persönlich nicht, da ich fast nur Live spiele.
Die Auszahlungen sind ein großes Plus: Sie dauern in der Regel keine 24 Stunden – das ist wirklich top und hebt das Casino positiv hervor. Was leider nicht gut funktioniert, ist der Live-Chat. Der Support ist oft überfordert und kann bei einfachen Fragen nicht weiterhelfen.
Chat support was helpful when I tried to withdraw my money. At first, I could only take out half, which was a bit frustrating. However, I got the full amount, just not right away...
Ok ... Be careful here they seem to be a very positive company and look good but I should have noticed they don't have live chat was a bad sign I started playing here won a bit lost a bit no big wins. .. then I decided I'd withdraw money went ok first time but then the verification process started I won a small amount tried to withdraw and still was not verified even doe I had sent all details in waited a few days and nothing eventually I played my money away and decided to have a break for a few weeks when I came back I played again won a small amount and again was told to verify sent everything in again and the same thing happened played away my money while I waited to be verified again I took a break came back and low and behold they got me again I sent 6 emails this time as the verification upload would not let me upload and to be honest I got annoyed and closed the account 4 time in all they got me to play away my winnings I no it's a casino plot I was made a fool of I asked for a refund but still to this day I got no reply to any emails.they do advertise they get back to you within 24 hours thats rubbish
I made a deposit of £2000, I placed a bet and won. I then made a withdrawal of £4000. The company refused to payout on my winnings. I was returned my deposit after weeks of fighting and told they are keeping the winnings. Avoid at all cost, use a reputable site.
Using for more than 1 year. All goes well. Deposit withdrawals are on time. No delay. Chat support is not available but their e-mail service support also very fast and prompt. I suggest don't go here and there if u are from India go for Lottoland Asia.
This casino has a cool appearance, good games, ease of placing deposits, but when you win and try to withdraw, the amount does not come to your account, I requested a withdrawal 6 days ago and so far nothing, not even receiving the amount, I saw a lot on the internet that the site is trustworthy, but I feel robbed, there are few sites that take more than 100 hours to pay...
Esse casino tem uma aparência lagal, bons jogos, facilidade de colocar depósitos, porém quando se ganha e tenta um saque, o valor não vem para sua conta, eu pedi um saque tem 3 dias e até agora nada, nem receber o valor, já vi muito na internet que o site é confiável, mas estou me sentindo roubado, são poucos os sites que demoram mais de 100 horas para pagar...
I've had my account here for a few days, played here a few times and paid out €500 successfully. The second is underway. Will add to my feedback over time!
Hab mein Account hier seit paar Tagen, habe hier paar mal gespielt 500€ ausgezahlt erfolgreich. Die zweite ist im Gange. Werde mein Feedback mit der Zeit erweitern !
I won £2900 3 weeks ago iv been asked to send id in for verification wich I have iv sent passport image of bank card utility bill and bank statement I keep getting told wait 72 hours for review then get another email asking for proof of truatly payment wich is something done thro them I don't have a trustly account so iv spent days tryna get a statement they don't offer proof in pdf format so screenshotted it now I'm told after another 72 hours needs be by pdf had to sign up to a full tear subscription for £38, to get it done by pdf form and send in as a document its so unfair I'm relying on this money for Christmas live chelat works about 2 times a week and I feel they wait till end of the week so they can say 72 hours only on working days for a reply so then you have to wait till Monday the proof of id verification and proof of funds can only be accessed by myself so I have no idea why they are taking so long it's as tho they don't want to pay out.. jumped through every hoop and still no reply........if lottoland read this can you please contact me to resolve this issue and process my withdrawal.
i signed up for lottoland a few years ago, i focussed on one game i really liked and didnt win a lot from it, but one day while i was playing it, it came up with an error message, i contacted live help and they said the game was fine, fast forward to last week, i set up an account with them again after closing my last one, and was able to play the same game, i even cashed out over a hundred, but last night yet again the game is saying its unavailable, ive since googled it and found a user saying exactly the same thing about the same game on lottoland, so have i been blocked from playing it? i think so yes
never had an issue with getting winnings paid into my bank
they dont seem to like it if you only play one game for a certian amount of time
it takes a day or so to get winnings into your bank
Stupid casino. Fooling the players. Made a bet, won a couple of thousand and they don't want to withdraw it. Every time they find a different reason why I don't get the money out. Getting angry
Lottoland casino is seen as one of the great casinos that i have enjoyed over the years but then they still lack some improvements in terms of the number of payment options that can be used for a lot of people who need some flexibility in their money.
I've been with Lottoland for quite a while and play a lot. This month I made 4 deposits of 50 euros each and once over 100 euros and had 4x 1000 euros paid out. After that, with a deposit of 150 euros, another 480 euros. Of course happiness is sometimes bocking and there are months when things don't go so well. But that is not won here, I have to refute.
Ich bin schon eine ganze Weile bei Lottoland und spiele viel. Diesen Monat habe ich 4 Eintahlungen je 50 Euro und ein mal über 100 Euro getätigt und 4x 1000 Euro auszahlen lassen. Danach bei 150 Euro EInzahlung noch mal 480 Euro. Natürlich ist Glück manchmal bocking und es gibt Monate das läuft es halt weniger gut. Aber das hier nicht gewonnen wird, muß ich widerlegen.
Fast payout. Money removed from game balance immediately after withdrawal.
Schnelle Auszahlung. Geld sofort nach Auszahlen vom Spielguthaben entfernt.
Many tournaments and vip bonus.
Viele Turniere und Vip Bonus.
Plenty of slot machines and casino games.
Reichlich Automaten und Casino Spiele.
Jackpot games amazingly good
Jackpot Spiele erstaunlich gut
Scratch Cards, Lotto, Live Casino, Slots and Casino Jackpot international
Rubbelkarten, Lotto, Live Casino, Slots und Casino Jackpot international
daily jackpot games that can also be won
tägliche Jackpot Spiele die man auch gewinnen kann
One of the fair casino I have been member off, Have played on this casino for almost 2 years plus for me to review it. Fair casino with some very good things but can improve on
Fair casino with decent slots provider
Slot's provider RTP are not altered, for example pragmatic play slots has same RTP as they have on their website, many casino has lower slot RTP turned on
Decent website
Have played long enough to say that cashout is never any issue
Not all slot proivder available for example Nolimit city etc, but lately they are adding provider
No search filter with provider filtered turned on
Country specific, they have turned off Neteller and Astropay as deposit option for Indian players, can be ignorerd
Cashout option only to bank, not to e-wallet, might be limited to my region India
The casino has offers only for VIP players ... Winning for 2 months is close to impossible .... € 1200 paid in 4 weeks and 0 winnings ..... Really true ... 1 Withdrawal of € 30 from my own Bank balance. Profit from the small amounts wagered immediately to keep playing. It happens that the machines are empty ..... random generator or not. 5 different slots were tried (each time different slots) To be fair: you can only win if you deposit € 100 or more ... with € 10 the player has no chance. Rare payouts have worked (small amounts) Two times a year ago: € 600 and € 800 were also paid out without any problems. Not at all lately. The small amounts on Tuesday of € 15 (after depositing € 400, excluding winnings) and € 10. But only for VIP players who deposit € 300 or € 400 per week, or more ...... Too large a selection of slots .... I suspect that the machines often "are not fed" .... After the telephone complaint, I immediately received a link to the gambling addiction, with the "hidden" one Threat to close the account .... It wasn't all bad there. Everyone has to know for themselves and everyone is responsible for themselves. One thing is certain: House always wins! There is a high probability: of becoming addicted to gambling. I can't prove ... this is just my personal feeling: Something has not worked in the online casino Lottoland for the last 2 months ... or personal changes, or players are getting fewer and fewer, or the machines are empty and do not generate any profit. That is very unfortunate. Again: this is my personal opinion, not accusations.
Das Casino hat Angebote nur für VIP Spieler... Gewinnen seit 2 Monaten ist nah zu unmöglich....1200€ in 4 Wochen einbezahlt und 0 Gewinne..... Wirklich wahr... 1Auszahlung in Höhe 30€ von meinem eigenen Kontostand. Gewinn von der kleinen Betragen, die sofort eingesetzt werden, um weiter zu spielen. Es kommt so vor, dass die Automaten leer sind..... Zufallsgenerator hin oder her. Ausprobiert wurden 5 verschiedene Slots ( jedesmal andere Slots) Um fair zu sein: gewinnen kann man nur, wenn ab 100€ Einzahlung....mit 10 € hat Spieler keine Chance.Seltenge Auszahlungen haben funktioniert ( kleine Beträge) Vor einem Jahr 2 Mal : 600€ und 800€ wurden auch problemlos ausgezahlt. Seit letzter Zeit gar nicht. Die kleine Betrage am Dienstag in Höhe von 15€ ( nach der Einzahlung in Höhe von 400€, ohne Gewinne) und 10€. Aber nur für VIP Spieler , die pro Woche 300€ oder 400€ einzahlen, oder mehr...... Zu großen Auswahl von Slots....ich habe das Verdacht, dass die Automaten oft ,, nicht gefüttert werden,, .... Nach der telefonischen Beschwerde habe ich sofort Link zur Spielsucht bekommen, mit der ,,versteckten Drohung,, zur Kontoschließung.... Es war nicht alles schlecht dort. Jeder muss selbst wissen und jeder ist selbst verantwortlich. Eine Sache ist sicher : Haus gewinnt immer! Es gibt große Wahrscheinlichkeit : spielsüchtig zu werden. Ich kann nicht beweisen...das ist nur mein persönliche Gefühl: Letzte 2 Monaten funktioniert im Online Casino Lottoland irgendwas nicht....oder personalle Veränderungen, oder Spieler werden immer weniger, oder die Automaten sind leer und werfen kein Gewinn ab. Das ist sehr bedauerlich. Noch Mal: das ist meine persönliche Meinung, keine Anschuldigungen.
Site seems fine, they limit card deposits for a week to £1000 but you can use pay safe card. I personally done have one of these. Withdrawals take about 2-3 days.
Game choice
Fair
Withdrawals could be slightly quicker
Safety Index explained
Safety Index of Lottoland Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Lottoland Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average7.6/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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