The player from Italy is dissatisfied that the deposit is required to activate the bonus. We rejected the complaint because the player didn't respond to our messages and questions.
Lottoland Casino IT - Player is complaining about a bonus.
Amount: €10
Lottoland Casino IT
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.9
Lottoland Casino IT has a Safety Index of 7.9, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I signed up from your link 10 EUR no deposit bonus to verify the account in fact there is nothing written on your link that you have to deposit before having the bonus this is a rip off as the site says that there is no it is the bonus as indicated in your link but you have to make a deposit. I repeat it is clearly written on your link for the verification of documents do not talk about depositing yourself on your link. This is a rip off and incorrect
Automatic translation:
Public
Public
2 years ago
Dear Luigi,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I checked the bonus conditions provided on the casino's website and I found this:
Unfortunately, some bonuses require a successful deposit to be activated and there is not much more we can do about it. I would recommend that you always check the T&Cs provided on the casino's website to avoid any similar future misunderstandings.
If there is anything else, I could help you with, please do not hesitate to contact me, otherwise, I will be forced to reject this complaint as unjustified. Thank you for your understanding.
Best regards,
Kristina
