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Lottoland Casino Review

Casino closed

Lottoland Casino IT has been closed and no longer operates.

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Lottoland Holdings LTD
2013
> $20,000,000
OverviewUser reviews15Safety Index explainedDiscussion1

Casino closed

Lottoland Casino IT has been closed and no longer operates.

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Lottoland Casino Review

This review examines Lottoland Casino, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Lottoland Casino has an Above average Safety Index of 7.9, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Continue reading our Lottoland Casino review to find out more about this casino and determine if it's the right fit for you.

Fairness and safety of Lottoland Casino

In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.

In our review of Lottoland Casino, we thoroughly read and reviewed the Terms and Conditions of Lottoland Casino. We did not discover any rules or clauses that we deem unfair or predatory. This is a good sign, as rules of this nature could possibly be employed to avoid paying out winnings to players.

Based upon our estimates and collected information, we consider Lottoland Casino a medium-sized online casino. This casino has an average value of denied payouts in player complaints with respect to its size. When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.

We did not find Lottoland Casino on any relevant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.

All of that, together with other factors considered in our review, has resulted in Lottoland Casino having a Safety Index of 7.9, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.

Lottoland Casino T&Cs

Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.

We did not find any unfair or predatory rules in the Terms and Conditions of Lottoland Casino during our review.

Player complaints related to Lottoland Casino

Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.

We currently have 15 complaints about this casino in our database. Because of these complaints, we've given this casino 4,076 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of Lottoland Casino

At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.

Our database has a total of 15 user reviews of Lottoland Casino, giving it a Good User feedback rating. You may access the casino's user reviews in the User reviews section of this page.

Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.

Lottoland Casino company information and licenses

Lottoland Casino belongs to Lottoland Holdings LTD and has estimated yearly revenues over $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

Lottoland Casino has a gambling license in Italy. Their license was granted by Agenzia delle Dogane e dei Monopoli.

About payment methods and win and withdrawal limits

Lottoland Casino accepts 9 payment options. This includes: PaySafeCard, VISA, Mastercard, Sofort Banking, PayPal, PostePay, Maestro, Bank transfer, Pago Bancomat.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits Win limits
Unlimited No win limit
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The table below contains information about the languages at Lottoland Casino.

Language Website Customer support Live chat
English No Yes No
Italian Yes Yes No

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. Since customer support can assist you with problems related to registration process at Lottoland Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Lottoland Casino to be average.

Lottoland Casino slots and casino games

You can play these types of games at Lottoland Casino: Slots, Roulette, Video poker, Bingo, Live games, Scratch cards, Other games.

Titles supplied by 11 casino game providers are available. This includes NetEnt, Apricot (Microgaming), Playtech, Play'n GO, Evolution Gaming, Big Time Gaming, Endorphina, Worldmatch, Gamevy, Play Labs, WMG.

Lottoland Casino bonus offers and codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. We currently have 1 bonus from Lottoland Casino in our database, which you can find in the 'Bonuses' part of this review.

Note: Visit our separate page on Lottoland Casino bonuses to learn more about this casino's offers.

Games
Show all

Slots
Roulette
No blackjack
No betting
Video poker
Bingo
No baccarat
No jackpot games
Live games
No poker
No craps
No keno
Scratch cards
No eSports betting
No crash games

Language options

Italian website
English customer support
All languages (2)
No live chat

Game providers
Show all (11)

  • NetEnt
  • Playtech
  • Apricot (Microgaming)
  • Big Time Gaming
  • Evolution Gaming
  • Play'n GO
  • Endorphina
  • Play Labs

Positives

  • No withdrawal limits
  • Live dealer games are available
  • Payments by PayPal are available

Negatives

  • Company focuses on lottery games rather than the casino
  • Limited choice of game genres
  • Live chat support is not available

Interesting facts

  • Small casino targeting Italy
Author & Guarantor: Matej Novota Last updated: 09 Mar 2021 Anything incorrect or missing? Let me know
Casino Bonuses

Lottoland Casino bonuses

Browse all bonuses offered by Lottoland Casino, including their no deposit bonus offers and first deposit welcome bonuses.

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User reviews (15)

User reviews of Lottoland Casino

This is a place to share experience with Lottoland Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Good

Rated by 15 users

Very positivePositiveNeutralNegativeVery negative

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• 4 months ago
Ok ... Be careful here they seem to be a very positive company and look good but I should have noticed they don't have live chat was a bad sign I started playing here won a bit lost a bit no big wins. .. then I decided I'd withdraw money went ok first time but then the verification process started I won a small amount tried to withdraw and still was not verified even doe I had sent all details in waited a few days and nothing eventually I played my money away and decided to have a break for a few weeks when I came back I played again won a small amount and again was told to verify sent everything in again and the same thing happened played away my money while I waited to be verified again I took a break came back and low and behold they got me again I sent 6 emails this time as the verification upload would not let me upload and to be honest I got annoyed and closed the account 4 time in all they got me to play away my winnings I no it's a casino plot I was made a fool of I asked for a refund but still to this day I got no reply to any emails.they do advertise they get back to you within 24 hours thats rubbish
  • Good games
  • They are useless at customer support
  • They no how to make you play till you lose
  • No live chat
  • They lie in there own rules
• 6 months ago
Company will not payout on winnings.

I made a deposit of £2000, I placed a bet and won. I then made a withdrawal of £4000. The company refused to payout on my winnings. I was returned my deposit after weeks of fighting and told they are keeping the winnings. Avoid at all cost, use a reputable site.
  • Will do anything not to payout on winnings
• 7 months ago
DON'T TRUST - Scammers - DON'T BET WITH LOTTOLAND

Use Bet365 or William Hill or someone else instead.

These scammers will WITHHOLD YOUR FUNDS

They promised me offers, I WON, then they took my winnings.

The customer service takes MONTHS TO REPLY.

If you win, they hold your money and stall you for months, even when they know they are in the wrong and will lose when the case is taken to IBAS.

AVOID THE HEADACHE - bet somewhere else. Not with these crooks.
  • None
  • Everything
  • Customer Service
  • Trust
  • Honesty
• 7 months ago
This site is maybe legit but quite a joke regarding only one deposit method and not always available
  • huge market of games, lotteries, sportbook
  • seems secure
  • hard to deposit, only one deposit method - astropay and... not available at weekends , I have never met such a thing in my live
  • terrible support, You have to wait few days for an answer
  • You can witdraw only to Your bank account
• 9 months ago
Using for more than 1 year. All goes well. Deposit withdrawals are on time. No delay. Chat support is not available but their e-mail service support also very fast and prompt. I suggest don't go here and there if u are from India go for Lottoland Asia.
  • Withdrawals
  • Deposit
  • Minimum bet 10 rs.
  • Need to introduce more roulette brand
• 9 months ago
This casino has a cool appearance, good games, ease of placing deposits, but when you win and try to withdraw, the amount does not come to your account, I requested a withdrawal 6 days ago and so far nothing, not even receiving the amount, I saw a lot on the internet that the site is trustworthy, but I feel robbed, there are few sites that take more than 100 hours to pay...
  • Has bps games
  • Fast deposit
  • Delay to pay
  • I don't know if it pays
  • More than 100 hours and no withdrawals
• 10 months ago
I've had my account here for a few days, played here a few times and paid out €500 successfully. The second is underway.
Will add to my feedback over time!
  • It will be paid out
  • Many games
  • Payout could be a bit quicker
  • Support is not available 24/7
• 11 months ago
I won £2900 3 weeks ago iv been asked to send id in for verification wich I have iv sent passport image of bank card utility bill and bank statement I keep getting told wait 72 hours for review then get another email asking for proof of truatly payment wich is something done thro them I don't have a trustly account so iv spent days tryna get a statement they don't offer proof in pdf format so screenshotted it now I'm told after another 72 hours needs be by pdf had to sign up to a full tear subscription for £38, to get it done by pdf form and send in as a document its so unfair I'm relying on this money for Christmas live chelat works about 2 times a week and I feel they wait till end of the week so they can say 72 hours only on working days for a reply so then you have to wait till Monday the proof of id verification and proof of funds can only be accessed by myself so I have no idea why they are taking so long it's as tho they don't want to pay out.. jumped through every hoop and still no reply........if lottoland read this can you please contact me to resolve this issue and process my withdrawal.
• 1 year ago
i signed up for lottoland a few years ago, i focussed on one game i really liked and didnt win a lot from it, but one day while i was playing it, it came up with an error message, i contacted live help and they said the game was fine, fast forward to last week, i set up an account with them again after closing my last one, and was able to play the same game, i even cashed out over a hundred, but last night yet again the game is saying its unavailable, ive since googled it and found a user saying exactly the same thing about the same game on lottoland, so have i been blocked from playing it? i think so yes
  • never had an issue with getting winnings paid into my bank
  • they dont seem to like it if you only play one game for a certian amount of time
  • it takes a day or so to get winnings into your bank
• 1 year ago
Stupid casino. Fooling the players. Made a bet, won a couple of thousand and they don't want to withdraw it. Every time they find a different reason why I don't get the money out. Getting angry
• 2 years ago
Lottoland casino is seen as one of the great casinos that i have enjoyed over the years but then they still lack some improvements in terms of the number of payment options that can be used for a lot of people who need some flexibility in their money.
• 2 years ago
I've been with Lottoland for quite a while and play a lot. This month I made 4 deposits of 50 euros each and once over 100 euros and had 4x 1000 euros paid out. After that, with a deposit of 150 euros, another 480 euros. Of course happiness is sometimes bocking and there are months when things don't go so well. But that is not won here, I have to refute.
  • Fast payout. Money removed from game balance immediately after withdrawal.
  • Many tournaments and vip bonus.
  • Plenty of slot machines and casino games.
  • Jackpot games amazingly good
  • Scratch Cards, Lotto, Live Casino, Slots and Casino Jackpot international
  • daily jackpot games that can also be won
  • No support that is available 24 hours a day.
• 2 years ago
One of the fair casino I have been member off, Have played on this casino for almost 2 years plus for me to review it. Fair casino with some very good things but can improve on
  • Fair casino with decent slots provider
  • Slot's provider RTP are not altered, for example pragmatic play slots has same RTP as they have on their website, many casino has lower slot RTP turned on
  • Decent website
  • Have played long enough to say that cashout is never any issue
  • Not all slot proivder available for example Nolimit city etc, but lately they are adding provider
  • No search filter with provider filtered turned on
  • Country specific, they have turned off Neteller and Astropay as deposit option for Indian players, can be ignorerd
  • Cashout option only to bank, not to e-wallet, might be limited to my region India
  • No loyalty for old and loyal players of casino
• 3 years ago
The casino has offers only for VIP players ... Winning for 2 months is close to impossible .... € 1200 paid in 4 weeks and 0 winnings ..... Really true ... 1 Withdrawal of € 30 from my own Bank balance.
Profit from the small amounts wagered immediately to keep playing. It happens that the machines are empty ..... random generator or not.
5 different slots were tried (each time different slots)
To be fair: you can only win if you deposit € 100 or more ... with € 10 the player has no chance. Rare payouts have worked (small amounts)
Two times a year ago: € 600 and € 800
were also paid out without any problems.
Not at all lately. The small amounts on Tuesday of € 15 (after depositing € 400, excluding winnings) and € 10.
But only for VIP players who deposit € 300 or € 400 per week, or more ......
Too large a selection of slots .... I suspect that the machines often "are not fed" ....
After the telephone complaint, I immediately received a link to the gambling addiction, with the "hidden" one
Threat to close the account ....
It wasn't all bad there. Everyone has to know for themselves and everyone is responsible for themselves.
One thing is certain: House always wins!
There is a high probability: of becoming addicted to gambling.
I can't prove ... this is just my personal feeling:
Something has not worked in the online casino Lottoland for the last 2 months ... or personal changes, or players are getting fewer and fewer, or the machines are empty and do not generate any profit.
That is very unfortunate.
Again: this is my personal opinion, not accusations.









• 3 years ago
Site seems fine, they limit card deposits for a week to £1000 but you can use pay safe card. I personally done have one of these. Withdrawals take about 2-3 days.
  • Game choice
  • Fair
  • Withdrawals could be slightly quicker
Safety Index explained

Safety Index of Lottoland Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Lottoland Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.9/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

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Complaints about Lottoland Casino and related casinos (49)

49All0Opened15Not solved16Solved18Rejected

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