The player from the United Kingdom had made a withdrawal of £4607. While previous withdrawals had been processed successfully, this particular one was experiencing a delay. The player did not respond to follow-up inquiries, which led to the decision to reject the complaint due to a lack of information for further investigation.
LottoGo Casino - Player’s withdrawal is delayed.
Amount: £4,607
LottoGo Casino
Safety Index:Very lowSafety Index
Casinos with a Very low Safety Index usually have many relevant complaints from players or other relevant issues. In general, we don't recommend playing at casinos with a Very low Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Made a withdrawal Friday of 4607 , other withdrawals have come through but this one is taking extra time anything on this situation ?
Public
Public
2 months ago
Dear Tommo2012,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
