LottaBet Casino - The player’s winnings were confiscated.

Lottabet casino is a farud casino site .its debited my wining amount without any reason

Dear Halema12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I reviewed the casino’s terms and conditions and I found the rule 1.2.4 refers to this:

1.2.4. The Player’s Account must be registered in his/her own, correct, name and personal details and it shall only be issued once for the Player and not duplicated through any other person, family, household, address (postal or IP), email address, or any environment where computers are shared (e.g. workplaces, public libraries etc), computer (or other access device), and/or account in respect of the Services. Any other accounts which the Player opens with the Company, or which are beneficially owned by the Player in relation to the Services shall be "Duplicate Accounts". The Company has the right to close any Duplicate Account (but shall not be obliged to do so). If the Company closes a Duplicate Account

Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Could you please advise if you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus? Is your account still open?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Halema12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.