LordSpin Casino - Player's withdrawal is delayed and casino is closed.

I submitted a withdrawal request from this casino, but it has not been withdrawn for a long time.

Also, they say they are closed, but I have not received any notice to that effect.

I would like management to call a representative from the same owner casino.

Dear andandjonnyx,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

Could you please specify when exactly you submitted your withdrawal request?

Did you accumulate your winnings with or without a bonus?

Did you pass the full KYC verification?

When was the last time you communicated with customer support?

I will pass the information about the casino still being open to my colleagues from the Data Department.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

I applied for withdrawal on September 21.

I did not use the bonus.

I have passed KYC.

I have not been able to contact customer support at all.

I can log into the casino, but has the management already run away for the night?

If so, please call a representative of Fairgame, the operator, to make the payment on your behalf.

Thank you very much, andandjonnyx, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you andandjonnyx for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask LordSpin Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://anjouangaming.com/dispute-terms-conditions/) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter