Lord Ping Casino UK - Player’s account has been blocked.

I opened an account 2 days ago, I was playing and enjoying

the site and suddenly I get a pop up saying they require more details which then takes me to a live chat, however for 2 days there has been no response, I’m unable to play any games and also unable to withdraw either, however I can deposit, doesn’t seem fair this

Dear Lee,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise what further details have been requested from you? Have you provided any personal documents already to verify your account? Which games you’ve been playing (live games, slots, or multiplayer)?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Yes they have my driving license, and have just been playing slots,

i have no problem logging in, I just can’t do anything when I login, other than a pop up that takes me straight through to a live chat, but then nobody responds. It’s been over 48 hours now since I tried getting in touch on live chat. And still no response, I have attached an image of the pop up I get when ever I login and try to play a game, but it takes me to a chat, and nobody has responded to me since I 1st started getting the pop up.

no further details have actually been requested from me because nobody actually speaks to me. It’s not just the live chat but have emailed them on two different email addresses and not had a response from them either

Thank you very much, Lee, for providing all the necessary information. I will now transfer your complaint to my colleague Adam (adam.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Lee,

I have reviewed your case and understand the situation. I will contact the casino to see if I can help.

We would like to ask Lord Ping Casino UK to join the conversation.

Dear Lord Ping Casino UK,

Can you provide any further information regarding the difficulties the player is experiencing with their account?

We would like to ask Lord Ping Casino UK to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Hello Lee,

Has there been any progress with your account?

I have now made contact with the casino via Skype and I am awaiting a further response, I will extend the timer to allow for this.

Hello Lee,

The casino has informed me that access to your account has been restored and everything should be working normally, could I ask you to please confirm that is the case?

Please be aware if we do not hear from you within the set timeframe, the complaint will be rejected.

Dear Lee,

It appears that this case may have been resolved but without your confirmation, this complaint will now be rejected.

It can be reopened at any time.

Kind regards,

Adam