Carla, a payer from United Kingdom, is complaining about a delayed withdrawal. She also expressed her discontent with the casino support.
Lord of the Spins Casino - Withdrawal difficulties.
Amount: €560
Lord of the Spins Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.9
Lord of the Spins Casino has a Safety Index of 0.9, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Followed all correct steps for verification of my account I sent all I was asked for more a day later asked for my other bank card numbers etc as I had used that once so did this all of this was last Wednesday got told Friday my account had been updated and so had my phone number all was ok so got promised the withdrawal funds would go through by Friday that had been pending since Tuesday night then got told on Saturday it would be transferred today it’s still pending customer services Are not answering emails finance isn’t answering emails live chat has told me this information above and now when I did deposit it’s registering in my account so I know my account must now be updates as it wasnt before this, but my 500 euro funds still pending nearly a week later and on Saturday night I put two lots of 30 euros so 60 into my account it has not gone into my balance money has been taken from bank I had t email saying expected 30 euros twice i cotacted live chat and customer service over this customer services have not responded live chat said it would be resolved in a few hours this was nearly 48 hours ago they owe me a total of 560 euros.
Public
Public
4 years ago
Hello, Carla.
Thank you very much for submitting your complaint. We are sorry about the way you've been treated by the casino. Has the casino resolved your issue as they promised?
Public
Public
4 years ago
They still haven’t paid my 500 euros they are still messing me around I have a email saying account verified and money will be in bank in 3-5 works days nearly a week a go then.... today had a email asking fir more documents I really need help to get my money :-(
Public
Public
4 years ago
They put tbe 60 euro on my account fir me to play but not giving me my 500 euros in bank 3 weeks now since I req withdrawal
Public
Public
4 years ago
Carla, we are sorry to hear about your situation. We will now try to get in touch with the casino.
