HomeComplaintsLord of the Spins Casino - Player’s withdrawal has been delayed.

Lord of the Spins Casino - Player’s withdrawal has been delayed.

Amount: €120

Lord of the Spins Casino
Safety Index:Very low
Submitted: 19 Oct 2020 | Case closed : 03 Nov 2020
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

4 years ago

The player from United Kingdom has requested a withdrawal. Unfortunately, the payment seems to be delayed. We rejected the complaint because the player didn't respond to our messages and questions.

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Public
4 years ago

I’ve made a withdrawal and sent them what they needed and still haven’t agreed to pay I’ve withdraw from them many times before so they have all the relent information they need to payout but again I feel like they do everything in their power to not pay me lordofthespins are unbelievable when it comes to paying out

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Public
4 years ago

Dear Gstar,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

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4 years ago

Dear Gstar,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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4 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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