Lord of the Spins Casino - Player’s struggling to withdraw his winnings.

I HAVE MADE TWO SUBSCRIPTIONS TO THIS CASINO FOR € 36. I HAVE PLAYED SEVERAL TIMES TO VERIFY HOW IT WORKS. I AM ASKING FOR THE REFUND OF THE € 75 THAT I HAVE IN ACCOUNT. AND THEY DON'T. THEY SAY THAT I HAVE TO KEEP PLAYING AND AS A MINIMUM I HAVE TO HAVE € 100 FOR DISBURSEMENT. WHEN BY CONSUMER RIGHT ONE CAN GET YOUR MONEY IF YOU DO NOT WANT TO KEEP PLAYING ANY MORE. BY LAW THEY ARE STEALING ME. I ASK FOR HELP TO BE ABLE TO KNOW WHAT TO DO THANK YOU

Dear Gonzalo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that limits for deposits and withdrawals are not managed by the casino exclusively. The payment providers may impose limits for the transactions. I have checked general terms and conditions, and this is what I found https://www.lordofthespins.com/general-terms-conditions/?lang=en:

"Withdrawal requests will be limited to a minimum of €100 per withdrawal request. Requests below €100 will be declined and returned to the player’s balance."

I wish I could be of more help but please understand, that we can’t penalize the casino for minimum withdrawal limits. Have you tried to communicate this issue with the casino? Looking forward to hearing from you.

Best regards,

Petronela

I DO NOT UNDERSTAND THAT A PAYMENT PROVIDER PUTS LIMITS ON THE WITHDRAWAL. TO ME AS A CUSTOMER THAT GIVES ME THE EXACTLY THE SAME, IT IS PROBLEM OF THE CASINO. IF IT IS PULLED OF LEGAL REGULATIONS. THE LAW PROTECTS THE CONSUMER FROM MANY RESTRICTIONS THAT HAVE THE PAYMENT PROVIDER, (FINANCIAL INSTITUTION OR BANK) WITH WHICH THE CASINO WORKS. THIS CANNOT VIOLATE THE RIGHTS AND OBLIGATIONS OF THE CONSUMER TO RECEIVE THEIR MONEY IF THEY DO NOT WANT TO CONSUME IT. AND AS A MINIMUM THAT MUST BE EXPLAINED IN ADVANCE TO THE CUSTOMER, DO NOT PUT IT ONLY IN WRITING IN THE TERMS AND CONDITIONS OF THE CASINO. AT THE SAME TIME, THE CASINO CANNOT FORCER ME TO PLAY SO THAT IN CASE OF LOSING MY MONEY IN THE GAME I HAVE NO OTHER CHOICE BUT TO RISK MY MONEY IN CASE OF WINNING I CAN GET IT BACK. THIS IS CALLED COMMERCIAL EXTORSION. I HAVE CONTACTED THE CASINO BUT THEY DIDN'T GIVE ME FACILITIES OR HAVE ANY ANSWERED BY E-MAIL. I SINCERELY HOPE THAT THIS KIND OF PRACTICE WILL DISAPPEAR IN THE FUTURE FOR THE SAKE OF ALL. I HOPE YOUR UNDERSTANDING AND HELP. THANK YOU FOR ANSWERING ME.

Dear Gonzalo,

Unfortunately, I have to say, if the casino shares all the relevant information on its website and none of the important rules are hidden, there is not much I can do for you in this matter. 

When you’ve opened an account you have agreed to Terms and Conditions where is specifically written https://www.lordofthespins.com/general-terms-conditions/?lang=en:

"Withdrawal requests will be limited to a minimum of €100 per withdrawal request. Requests below €100 will be declined and returned to the player’s balance."

Additionally, as in majority of casinos, there is a rule regarding mandatory wagering of deposited funds:

"All funds deposited should only be used to play the Games, and any suspicious activity on the Account might lead us to seize the funds and/or close the Account and report to account to the Regulatory Authority or other such relevant authorities."

Which means that you must wager your deposited funds at least once before being able to place a withdrawal request.

Please let me know if there is any additional information that I have overlooked otherwise, I will be forced to reject your complaint. I really wish I were of more help. Thank you.

Dear Gonzalo,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will reject this complaint now. Thank you for your understanding.