Lord of the Spins Casino - Player has been asked to provide documents for additional account verification.

I’ve been with lordofthespins casino for about a year I’ve withdraw a few times and now I’ve won they told me I need to send all my documents in again which I have and now their saying they are not right but they would have all irrelevant information from before I cannot send no more info to them than I’ve already sent seems to me they don’t like paying out I’ve sent a statement from my account I deposited from card everything it’s seems they are quick enough taking your money but not at paying out please help as this is a lot of money to me .

Dear Gstar55,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise how was the additional verification justified? Has any of your sensitive information or depositing method changed recently? Lastly, how long ago your account was verified previously?

I understand that it might seem like a lot of questions, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

It was verified about 4 months ago alway deposit and withdraw the same way nothing has chaged

Dear Gstar55,

Could you please advise how was the additional verification justified? Is there any relevant communication that could be forwarded to petronela.k@casino.guru? Thank you in advance.

Dear Gstar55,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.