The player from Germany had his winnings from the free spin bonus reduced due to maximal cashout restriction. His winnings were capped in an accordance with the casino's T&Cs, therefore we rejected this complaint.
Lord Lucky Casino - Player’s winnings from no deposit bonus were capped.
Amount: €300
Lord Lucky Casino
Safety Index:Above averageSafety Index
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7.9
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
4 years ago
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4 years ago
Translation
I got a 5 Euro bonus for the registration and then I had around 700 Euros an hour later and then played down to less than 500 Euros and converted the money to the real money balance and then got 100 Euros. Inprizip I have complied with the bonus conditions and have implemented it 75 times because I would actually have to get less than 500 euros instead of 100 euros and I have not
Automatic translation:
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4 years ago
Dear Timandre47,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found (https://www.lordlucky.com/de/bonus):
"Maximum withdrawal for no deposit bonus, cashback or free spins
The maximum withdrawal of winnings is at €100. This regulation applies to all players from Germany, Switzerland, Austria, Finland and Norway. For other countries it is at €50."
Since this is your second complaint about capped winnings, I would like to recommend you checking out our article about bonuses here:
https://casino.guru/casino-bonuses
„Some bonuses, especially no deposit bonuses, but sometimes also deposit bonuses, feature maximum withdrawal limits. If, for example, a no deposit bonus comes with a 100€ maximum withdrawal limit and a player wins 300€, he can only withdraw 100€ and the remaining amount will be voided."
Sadly, there is not much I can do to help you. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid disappointment. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.
Best regards,
Kristina
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4 years ago
Translation
In principle it is nonsense if the maximum payout is 100 euros and 375 euros have to be converted. And if a man has a profit of less than 500 euros and only gets a hundred euros as real money, I don't think it's okay. Other casinos where I play such as the hopa online casino or Leo Vegas Casino if I have fulfilled the wagering requirements and have a 300 euro bonus balance, for example, will be credited to me in real money. These are reputable online casinos.
Edited
Automatic translation:
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4 years ago
Timandre47, I completely understand your frustration, but you have to see a bonus as a gift from the casino. Each casino has different bonus policy and if you choose to play with the bonus, you automatically agree with the rules that are attached to it.
Maximum cashout is nothing unusual, especially when you play with a No Deposit bonus. I apologize, but we have to reject this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.
