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I got a 5 Euro bonus for the registration and then I had around 700 Euros an hour later and then played down to less than 500 Euros and converted the money to the real money balance and then got 100 Euros. Inprizip I have complied with the bonus conditions and have implemented it 75 times because I would actually have to get less than 500 euros instead of 100 euros and I have not

Und zwar hab ich 5 Euro Bonus für die Registrierung bekommen habe dann irgendwann ne Stunde später um die 700 euro gehabt und hab dann runtergespielt auf unter 500 Euro und habe das geld umgewandelt auf das Echtgeld Guthaben und hab 100 Euro dann Bekommen. Inprizip hab ich die Bonusbedingungen eingehalten und habe es 75x umgesetzten da müsste ich eigendlich statt 100 Euro unter 500 Euro bekommen und das habe ich nicht

Dear Timandre47,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked bonus terms and conditions, and this is what I found (https://www.lordlucky.com/de/bonus):

"Maximum withdrawal for no deposit bonus, cashback or free spins

The maximum withdrawal of winnings is at €100. This regulation applies to all players from Germany, Switzerland, Austria, Finland and Norway. For other countries it is at €50."

Since this is your second complaint about capped winnings, I would like to recommend you checking out our article about bonuses here:

https://casino.guru/casino-bonuses

„Some bonuses, especially no deposit bonuses, but sometimes also deposit bonuses, feature maximum withdrawal limits. If, for example, a no deposit bonus comes with a 100€ maximum withdrawal limit and a player wins 300€, he can only withdraw 100€ and the remaining amount will be voided."

Sadly, there is not much I can do to help you. I would strongly recommend reading all the T&Cs carefully before you start playing to avoid disappointment. Please do not hesitate to contact me if there is anything else, I could do for you in this matter, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Kristina

In principle it is nonsense if the maximum payout is 100 euros and 375 euros have to be converted. And if a man has a profit of less than 500 euros and only gets a hundred euros as real money, I don't think it's okay. Other casinos where I play such as the hopa online casino or Leo Vegas Casino if I have fulfilled the wagering requirements and have a 300 euro bonus balance, for example, will be credited to me in real money. These are reputable online casinos.

Im Prinzip ist es Schwachsinn wenn die maximale Auszahlung 100 Euro ist und 375 Euro umsetzen musst . Und wenn Mann einen Gewinn hat von unter 500 Euro und nur hundert Euro bekommt als Echtgeld Guthaben finde ich nicht in Ordnung . Andere Casinos wo ich spiele wie zum Beispiel im hopa online Casino oder Leo Vegas Casino wenn ich die Umsatzbedingungen erfüllt habe und z.b. 300 Euro Bonus Guthaben habe wird mir auch das in Echtgeld Guthaben gutgeschrieben . Das sind seriöse online Casinos .

Timandre47, I completely understand your frustration, but you have to see a bonus as a gift from the casino. Each casino has different bonus policy and if you choose to play with the bonus, you automatically agree with the rules that are attached to it.

Maximum cashout is nothing unusual, especially when you play with a No Deposit bonus. I apologize, but we have to reject this complaint as unjustified. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.