HomeComplaintsLOOT.BET Casino - Player’s struggling to withdraw his winnings.

LOOT.BET Casino - Player’s struggling to withdraw his winnings.

Amount: €300

LOOT.BET Casino
Safety Index:High
Submitted: 18 Dec 2021 | Case closed : 08 Jan 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

Good evening,


I paid into the account via payop. Now I want to pay out € 300. However, they only offer me advcash or perfect money as payment options. I don't have any accounts with either and, according to customer support, I would first have to deposit money via this page in order to be able to withdraw. I now no longer see a way to get my money. Can you help me?

Automatic translation:
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2 years ago

Dear Lukas,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

 

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Banks in some countries refuse to receive players’ funds from gambling establishments. Unfortunately, casinos are powerless in this.


I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

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2 years ago

Dear Lukas,

We are extending the timer by 10 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

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2 years ago

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

 


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