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Good evening,

I paid into the account via payop. Now I want to pay out € 300. However, they only offer me advcash or perfect money as payment options. I don't have any accounts with either and, according to customer support, I would first have to deposit money via this page in order to be able to withdraw. I now no longer see a way to get my money. Can you help me?

Guten Abend,

ich habe via payop auf das Konto eingezahlt. Nun möchte ich 300€ auszahlen. Als Auszahlungsmöglichkeiten bieten sie mir nun allerdings nur advcash oder perfect money an. Bei beiden habe ich keine Accounts und müsste laut customer support auch erst Geld über diese Seite einzahlen um auszahlen zu können. Ich sehe nun keinen Weg mehr, um noch an mein Geld zu kommen. Können Sie mir helfen?

Dear Lukas,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Banks in some countries refuse to receive players’ funds from gambling establishments. Unfortunately, casinos are powerless in this.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Lukas,

We are extending the timer by 10 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.