The player from Brazil was facing trouble with the games: despite having EUR 87.18 in the bonus balance, all the games showed zero credit, which prevented the player from playing. The player had activated a no deposit registration bonus and was unable to complete the bonus bets due to game unavailability. He hadn't contacted the casino directly about the issue. After some confusion, the player found that EUR 25.08 had entered his real balance and was available for any game. He decided to try to meet the bonus requirements and asked to close the complaint. We respected his request and closed the complaint accordingly.
LOOT.BET Casino - Player's games show zero credit.
Amount: €87
LOOT.BET Casino
Safety Index:HighSafety Index
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8.0
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Closed
Our verdict
Other
REJECTED
Case summary
11 months ago
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11 months ago
Translation
I have 87.18 Euros in my bonus balance, was playing to meet the wagering requirements, and now all games show zero credit and I can no longer play.
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11 months ago
Dear emersonaa1403,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Which specific bonus offer did you activate and play?
- Did you complete the bonus wagering, or did the games become unavailable during the wagering process?
- Have you reached out to the casino directly?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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11 months ago
Translation
I filled out the profile, sent the document, took the selfie.
I activated the no deposit registration bonus, 100 free spins on Solar Queen, code CASINOGURU
I did not complete the bonus bets, the games were unavailable.
I have not contacted the casino.
Thanks
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Sensitive attachment
Sensitive attachment
11 months ago
Translation
Below is a photo with the bonus balance.
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11 months ago
Hi emersonaa1403,
- Could you please advise if Solar Queen is available?
- If not, please try to contact the casino directly and keep me updated.
Thank you.
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11 months ago
Translation
Hello
I'm finding the browser/casino confusing.
Within your Profile, in the Gifts section, you had the option to collect a CasinoGuru welcome bonus. I clicked the collect button.
25.08 Euros entered my real balance and are available in any game.
Very confusing, right? LOL
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