HomeComplaintsLOOT.BET Casino - Player's access to funds is delayed due to maintenance.

LOOT.BET Casino - Player's access to funds is delayed due to maintenance.

Amount: $125

LOOT.BET Casino
Submitted: 17 Jan 2025
Case opened Current status

Waiting for casino to reply

0d 0h 0m 0s

Case summary

The player from Greece is facing issues with a casino that has been under maintenance for over a week, with no responses to emails or chat. He is unable to access his money in this situation.

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This bookmakers is under maintenance for more than a week. They do not answer to mails or via chat and i want to get my money but in this situation this is not possible

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Dear aofsampali,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’re experiencing with accessing your funds due to the bookmaker being under maintenance.

Thank you for informing us about this situation; I have also marked the casino as under maintenance in our database. To assist you further, could you please provide more details regarding your case?

  • Have you received any updates or announcements from the casino regarding the maintenance period or when it will be resolved?
  • What is the current balance in your account, and do you have pending withdrawals?
  • Did you try contacting the casino through any alternative channels (e.g., social media, WhatsApp)? If so, what was their response?

Could you forward any correspondence you’ve had with the casino to petronela.k@casino.guru? This will help us better understand the situation and support you effectively.

Your cooperation is essential for us to proceed with the case and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela



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Hi i tried many times via email but there is not any answer from their side i have about 125 usdt

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Thank you very much, aofsampali, for providing all the necessary information. I will now transfer your complaint to my colleague, Mirka (miroslava.d@casino.guru), who will be at your assistance. I wish you the best of luck and hope your issue is resolved to your satisfaction in the near future.


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Dear aofsampali,


My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite LOOT.BET Casino representative to join this conversation.


Dear LOOT.BET Casino,


Could you please provide clarification regarding this case?


Thank you in advance,


Mirka


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We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

LOOT.BET Casino has 0d 0h 0m 0s to reply

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