Loki Casino Online - Player’s winnings have been voided.

Hello.

Let me explain.

It started weeks ago i won €41000 during Monopoly Live and went from that €41000 with blackjack, baccarat etc up to €102000, withdrew and sent in all required documents and they blocked my account after changing their ToS to sweden as restricted.

This website also used excuse from "Slots" as €50 max when i never bet that on slots only live casino over.

I has a complaint on askg... but they obviously didnt check and arent responding to me. I checked previously and atleast you had communications that prove that can help.

I can send all related documents of Old and new ToS after change to prove my case.

Dear christt,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Before we move forward, allow me to ask you a few more questions so I can fully understand your case. Did you play with any bonus money? Have you completed KYC verification in the casino? Please send me any relevant proof as well as comunication between you and the casino to nikolas.b@guruadmins.com.

Best regards,

Nick

Hi Nick i sent the documents.

I never used any kind of Bonus money only raw deposits.

The casino after i did the withdraws requested me to do KYC sending adress proof, source of funds proof and id proof and i did all of that.

In the picture i attach they said the reasons for doing this.

The first terms of condition "break" with "Vpn" is not correct on how they are describing it, i won the money and withdraw it from 30th of july to 31th of july the money, then days later after i withdrew they banned Swedish IP from entering site, i only used a vpn to be able to access the website to talk with their live support as they never sent me updates unless i clearly asked the in live chat for any.

And that they are using swedish VIP Managers to call me and contact me is weird if its now not allowed? , allowed swedish users with choosing sweden as country as signup,

Second "break" they say over €50 is not allowed. I played on live casinos , and dream catcher not on slots. So that is a complete lie to use.

They also said i wasnt able to confirm the documents but if clearly look at my mail transcripts that is a lie from their site as all pictures are clear and confirm everything.

Thank you very much christt for providing all the necessary information. I will now transfer your complaint to my colleague Matej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Christt.

Thank you very much for sharing your negative experience with the Casino. We will now try to get in touch with them.

We would like to ask the Loki Casino Online to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

they of course wont answer as they are a scamming casino i even see their complaints from other management on this site 100% scammers hope they lose their license

Since we haven’t received any response from the casino regarding the issue, we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.

Dear Christt.

I am very sorry but since the casino team is unresponsive, we’re not able to proceed with further investigation. Please, be aware that this complaint will affect their reputation on our website which is already questionable. 

Your last option is to file an official complaint at the licensing authority of the casino (Malta). I will gladly help you with it. Please, let me know if you have any questions or require further assistance. 

Best regards, Jozef

Casino.Guru

jozef.k@casino.guru

We’ve reopened this complaint as per the casino's request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Hello dear All

this player's appeal was reviewed on the website www.askgamblers.com

We do not operate in internally regulated markets. And we do not conduct any marketing activities in markets with local license. Our brand does not have a Swedish localization, and doesn't use the Swedish krona as a currency. The client used a VPN from Finland for his first authorization, which was saved in the authorization log. According to our rule 4.3, players don't have the right to use software to hide their real location and that this is a violation of our rules.

We would also like to draw your attention to the size of the bet used by the client for the game - it ranges from 300 euros to 7000 euros throughout his playing session. According to clause 10.8 of our rules, playing on bets exceeding € 50 is prohibited and may lead to the invalidation of winnings. All client winnings were made in violation of this rule.

The player was unable to provide evidences that he owns the bank accounts with which the deposits were made. The casino several times asked the player to provide documents confirming that he was the owner of the bank accounts. However, the player sent photos and printouts of poor quality, from which we could not accurately establish the connection between the player and the bank accounts. The player also sent us different pictures several times. And we could not regard all photos that the player sent us as full-fledged proof.

The client's comment about the fact that the support service employee contacted him is also not wealthy, since the client took part in promotions and activities and the call center employee, following the work procedure, informed the client about the fact of participation in the promotion. This clause is governed by clause 16.4 of rules, which says that the contact of a support employee cannot be regarded as a guarantee of winning.

Regards,

Loki team

FIrst of all i never used a VPN when registering you literally changed the logs to a time when i registered on my phone. I registerd on my phone without a VPN. €50 Bet size was for slots not live games.

I sent all the bank documents you requested so the BS your trying to pull is stupid. You have several casinos in which all of them have the same bad reputitation for doing this to tens of casinos which hopefully i hope kills the casino & your scam straw man gets jailed with all of you guys.

€100k scam.

And it's not a "guarantee of winning" he confirmed youallowed SWEDISH users, which you also did by having swedish VIP managers. Scammers scammers scammers. All of the casinos you own do the same shit thing. You'll never pay it back i hope this stays up and is the top search result so you dont scam more! 😀

Dear Christt.

Since passing the KYC is mandatory in every casino I would like to firstly focus on this aspect. Please, could you provide us with your bank documents (you have also provided the casino)?

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.