The player from Baden-Württemberg submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the issue was resolved.
Locowin Casino - Withdrawal of player's winnings has been delayed.
Amount: €370
Locowin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
Translation
Hello,
as I have already played at other Gammix Ltd casinos. (Stake7, Cashimashi) verified, the data was also transferred to the Locowin Casino. Only my deposit via my Mifinity account is not verified. No verification is possible within the casino. You will receive an email with a link to upload the data. Already uploaded photos several times, the documents are always rejected. With the last photos I successfully verified myself in a Dama Casino (Voodoo Casino)! Locowin rejected the same photos ! Apparently, payouts are not wanted and the casino keeps preventing them. The payout has been available since March 8, 2023.
Automatic translation:
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1 year ago
Dear mws1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Translation
Hello, the case is closed. Verification succeeded after the tenth attempt. Credit was also paid out. Thanks
Automatic translation:
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1 year ago
Dear mws1,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
