The player's withdrawal is delayed for over a week. The complaint was resolved as the player received his money.
Locowin Casino - The player's withdrawal is delayed.
Amount: €3,000
Locowin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
On April 1st Won 500€ and on 08.04. 3000 € since then it was with the account statements and address verification which was then carried out positively after several days.
But the payment is in the process because it is only in progress, if you write to the support it says we will forward it to the credit department.
I have written several emails why it is not transferred, but there is not even an answer from the casino.
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2 years ago
Hello odemir6969,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Locowin Casino. Please allow me to ask you a few more question before we would move forward.
Is this your first withdrawal request in the casino? Since when exactly is your account fully verified?? Did you use any bonus to accumulate your current winnings?
Please note that it might take up to 14 days after successful verification to receive the money. Also please note that if you have requested for the withdrawal only about a week ago, the casino is still withing a good time frame as I mentioned above, it might take up to 14 days.
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Hi Nick, my account has been verified since April and no I haven't claimed any bonus.
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2 years ago
Translation
Oh yeah it's the first payout from the casino
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2 years ago
Hello odemir6969,
We apologies for your disappointment here. As we could see that your account verification is under progress because of which your withdrawal are in pending.
We have forwarded a request to the relevant department to speed up the process. We will get back to you as soon as your account gets verified or if we need any further documents to complete the verification process.
We apologize for the delay. Your patience will be greatly appreciated...!
Best Regards,
Locowin Casino.
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2 years ago
Translation
Hi Nick, looks like it's in progress right now and we're waiting for the week.
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2 years ago
Translation
Good morning Nick, money is on it👍 Thank you for everything.
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