The player's withdrawal is delayed and account closed for unknown reason. The complaint was closed as resolved as the player received his money from the casino.
Locowin Casino - The player's withdrawal is delayed.
Amount: €300
Locowin Casino
Safety Index:Above averageSafety Index
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7.0
Locowin Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
I requested a payout several days ago until now everything has been going great. Well, now I have turned to the live chat and asked why I am not receiving any money. The chat has been closed and my account has been blocked. Now I can no longer reach anyone
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3 years ago
Dear Togo1988,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is your account verified in the casino? Did you use any bonus to accumulate your current balance? Did the casino give you any explanation for your account closure?
Please note that if you are not yet verified, it is a common method at many casino that they close the account until the verification is finished.
Also please send forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Nick
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3 years ago
Translation
I wrote down all the documents weeks ago. I have never played with a bonus on no single deposit. I just asked when the withdrawal would be processed and then my account was closed for no reason by them. I no longer receive an answer via livechat and I no longer receive an answer via email
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3 years ago
Translation
Update after I showed the message to the authority in Malta via livechat, the account was paid out within an hour, but I don't care
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3 years ago
Dear Togo1988,
Does it mean that your balance is fully paid out? Is your account now open in the casino? Do you wish to close the complaint now as you have the money?
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3 years ago
Translation
The account is still closed for a reason there is not the money but was paid out because I no longer play anyway the case can be closed
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3 years ago
Dear Togo1988,
Based on your last post, the complaint will be now closed as resolved as you have received the payment from the casino. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you out.
Best regards,
Nick
