Locowin Casino - Pelaajan vetäytyminen viivästyy.

I requested a payout several days ago until now everything has been going great. Well, now I have turned to the live chat and asked why I am not receiving any money. The chat has been closed and my account has been blocked. Now I can no longer reach anyone

Ich habe eine Auszahlung vor mehreren Tagen beantragt bis jetzt lief immer alles super. Naja nun habe ich mich an den livechat gewendet und nachzufragen warum ich kein Geld erhalte man hat darauf den Chat geschlossen und mein Konto gesperrt nun erreiche ich niemanden mehr

Dear Togo1988,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Is your account verified in the casino? Did you use any bonus to accumulate your current balance? Did the casino give you any explanation for your account closure?

Please note that if you are not yet verified, it is a common method at many casino that they close the account until the verification is finished.

Also please send forward any relevant proof or communication between you and the casino to nikolas.b@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

I wrote down all the documents weeks ago. I have never played with a bonus on no single deposit. I just asked when the withdrawal would be processed and then my account was closed for no reason by them. I no longer receive an answer via livechat and I no longer receive an answer via email

Ich habe schon vor Wochen alle Dokumente hingeschrieben. Ich habe nie mit einem Bonus gespielt bei keiner einzigen Einzahlung. Ich hatte nur gefragt wann die Auszahlung bearbeitet wird und dann war mein Konto ohne Grund von denen geschlossen. Per livechat erhalte ich keine Antwort mehr und per Email Antwortet man mir auch nicht mehr

Update after I showed the message to the authority in Malta via livechat, the account was paid out within an hour, but I don't care

Update nachdem ich die Meldung zur Behörde in Malta per livechat gezeigt habe wurde innerhalb einer Stunde ausgezahlt das Konto bleibt weiter geschlossen aber das ist mir auch egal

Dear Togo1988,

Does it mean that your balance is fully paid out? Is your account now open in the casino? Do you wish to close the complaint now as you have the money?

The account is still closed for a reason there is not the money but was paid out because I no longer play anyway the case can be closed

Das Konto ist weiter geschlossen einen Grund gibt es nicht das Geld wurde aber ausgezahlt da ich da eh nicht mehr spiele kann der Fall abgeschlossen werden

Dear Togo1988,

Based on your last post, the complaint will be now closed as resolved as you have received the payment from the casino. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you out.

Best regards,

Nick