The player's winnings were voided for playing a restricted game. The complaint was closed as the casino has no reaction policy.
Locowin Casino - The player's winnings were voided.
Black points: 139
Amount: €1,200
Locowin Casino
Safety Index:Above averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
7.0
Locowin Casino has a Safety Index of 7, which makes it a casino with an above-average level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, good regulator
UNRESOLVED
Case summary
2 years ago
Public
Public
2 years ago
Translation
I played a game that supposedly you are not allowed to play with bonus money, I didn't know that. I also played other games, the complete requirements were implemented, now they have canceled everything for me completely except for your 20 euro deposit.
Automatic translation:
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2 years ago
Hello RUFFRYDER,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Locowin Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and is yes, since when exactly? What kind of bonus did you use? Which game was restricted but you was still allowed to play it? Can you please access your betting history and forward it to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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2 years ago
Translation
Jammin yards is the game
I'm verified and have been playing there for over a year.
It was the welcome bonus which I haven't used before.
Automatic translation:
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2 years ago
hank you for your email, Allow me to remind you that some rules apply when you play with a bonus.
As soon as a bonus is active on your account, every bet made with real or bonus money on any of the forbidden games or over the max bet limit will be considered as a breach and winnings will be voided.
I kindly invite you to take a look again at our Bonus terms that you accepted at the registration to avoid any future violations of those terms.
Please do not hesitate to contact us via email 24/7 or via live chat between 10h00 CET and 23h00 CET for any further assistance.
Warm Regards,
Chiara,
Locowin Casino
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2 years ago
Translation
So far back I can't get into the depreciation
Automatic translation:
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2 years ago
Dear RUFFRYDER,
Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Locowin Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.
We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Locowin Casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
