The player from Germany has requested a withdrawal two weeks ago. It has been pending since. Player’s complaint has been resolved successfully.
Locowin Casino - Player’s withdrawal has never reached the bank account.
Amount: €500
Locowin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
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3 years ago
Translation
On November 18th I received the payment confirmation from the casino that they would transfer the € 500 to my bank account, unfortunately I still have no money in my account. The e-mail traffic does not work at all, unfortunately, I have already sent several e-mails but unfortunately never received an answer and in the live chat I am always put off I should send an e-mail then they will take care of it
Automatic translation:
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3 years ago
Dear Ilka,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino? Do I understand correctly that your payment is still pending inside the account without being processed?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Hello Petronela
No the payment has been processed, I received a confirmation from the casino
Here again a copy of the email
Hello Ilka,
The following payout has been dealt with:
Date: 11/18/2020 12:06 UTC Amount: 500.00 EUR Payment method: Bank transferTransaction-ID: 4144037
It can take up to 3 days for the funds to be transferred, depending on your bank or eWallet routines.
Locowin controls all withdrawals and usually transfers the funds to your bank / card / eWallet within 8 hours of receiving your withdrawal request. If your payout is delayed due to Locowin, we will inform you by e-mail.
We hope that you will choose to play with us again in the future.
Locowin, It's in the spin!
Today I got a response from the casino by writing to you
Dear Ilka,
Thanks for your email.
We completely understand you and we apologize for the inconvenience!
We have made some updates to our payment system which unfortunately resulted in unexpected delays.
The money should be in your bank account very soon in the next few days.
In the meantime, thank you for your patience and understanding.
Best regards,
Locowin
Maybe it will work now
Kind regards
Ilka
Automatic translation:
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3 years ago
Thank you very much, Ilka, for the update. I will set the timer for additional 4 days and if there’s no development by Thursday this week, we will intervene. Thank you in advance for your patience.
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3 years ago
Translation
Hello Petronela
Now it actually worked. I received the money today
Many thanks
best regards
Ilka ***
Edited by a Casino Guru admin
Automatic translation:
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3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Ilka, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
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