The player from Germany is dissatisfied with the withdrawal process. The player managed to resolve the issue by contacting the support. Since he received all of his winnings, we marked the complaint as resolved.
Locowin Casino - Player’s withdrawal has been delayed.
Amount: €4,000
Locowin Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 years ago
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2 years ago
Translation
A total of three requested payments totaling around € 4,000 are not carried out despite the KYC, the support cannot be reached via chat or email or does not respond. How can you pressure the provider to meet his obligations? (e.g. information to licensors, game providers or in forums / social media). My current impression is that the provider Locowin is absolutely dubious. Are there experiences of other players with similar processes?
Automatic translation:
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2 years ago
Dear Volker,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Kristina
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2 years ago
Translation
Hello Kristina,
I do not think so.
Locowin expressly states on its homepage that payments are made quickly and refers to support via chat and email. There were no replies to me or any reactions to attempts made on my part.
Serious online game providers contact their customers or pay within 2-3 working days.
I am firmly convinced that there will be no response / payment from Locowin in 14 days either.
As a casino guru, do you have access to and contact with Locowin? Also in order to be able to build up a certain threat potential.
Thank you very much, Volker
Automatic translation:
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2 years ago
Dear Volker,
Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.
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2 years ago
Translation
I was able to advance the process through intensive chat contact - but only in English - among other things, after further KYC requirements, the account verification was finally completed. After another reminder chat about the payout requirements, Locowin made the payments totaling €4,100. In this respect, the process is complete for me: insisting via the chat and taking the initiative is worthwhile, otherwise I would probably still be waiting for the payments.
Automatic translation:
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2 years ago
Awesome news, Volker. I am sorry for your struggle, but I am glad to hear that you finally received your winnings. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
