HomeComplaintsLocowin Casino - Player’s withdrawal has been delayed.

Locowin Casino - Player’s withdrawal has been delayed.

Amount: €9,000

Locowin Casino
Safety Index:Above average
Submitted: 14 Apr 2022 | Case closed : 03 May 2022
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

2 years ago

The player from Germany is having difficulties receiving his funds. We rejected the complaint because the player didn't respond to our messages and questions.

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2 years ago
Translation

I've been waiting for 6 days for my payout to be processed and every day I get the same excuse in customer support that it should get an email at the end of the day and nothing the processing should take 3-42 hours but 6 days is just a joke no reply to emails no other way to get in touch I have neither played with bonus money nor previously claimed a bonus completely disappointing

Automatic translation:
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2 years ago

Dear Florian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

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2 years ago

Hello Florian,


We apologize for your disappointment. As we could see that your pending withdrawal have already been processed from our side on 14.04.2022.


Sometimes, the withdrawal takes a bit longer than usual due to heavy workload but we always try to process all the withdrawal as soon as possible.


Best Regards,

Locowin Casino.


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2 years ago

Hello everyone,


Thank you Locowin Casino for your assistance with this case.


Dear Florian,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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2 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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