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I've been waiting for 6 days for my payout to be processed and every day I get the same excuse in customer support that it should get an email at the end of the day and nothing the processing should take 3-42 hours but 6 days is just a joke no reply to emails no other way to get in touch I have neither played with bonus money nor previously claimed a bonus completely disappointing

Ich warte jetzt seit 6 Tagen das meine Auszahlung bearbeitet wird und jeden Tag bekomme ich die selbe Ausrede im customer support das es am Ende des Tages eine email bekommen soll und nichts die Bearbeitung soll 3-42 std dauern aber 6 Tage ist einfach nur ein Witz keine Antwort auf emails keine andere Möglichkeiten irgendwie in Kontakt zu treten ich habe weder mit Bonus Geld gespielt noch vorher einen Bonus in Anspruch genommen völlig enttäuschend

Dear Florian,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you.

Thank you for your understanding.

Best regards,

Kristina

Hello Florian,

We apologize for your disappointment. As we could see that your pending withdrawal have already been processed from our side on 14.04.2022.

Sometimes, the withdrawal takes a bit longer than usual due to heavy workload but we always try to process all the withdrawal as soon as possible.

Best Regards,

Locowin Casino.

Hello everyone,

Thank you Locowin Casino for your assistance with this case.

Dear Florian,

Has there been any news? Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.